Solved the problem, the permissions on the homedirectory of otrs were wrong greetz Hans :-) Hans Scheffers wrote:

Martin, Using the webform.pl, I get the following in my mail log:

Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: Authentication-Warning: mail.jiffie.nl: nobody set sender to Hans using -f Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: forward /opt/OpenTRS//.forward.mail+: Group writable directory Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: forward /opt/OpenTRS//.forward+: Group writable directory Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: forward /opt/OpenTRS//.forward.mail: Group writable directory Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: forward /opt/OpenTRS//.forward: Group writable directory Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: from=Hans, size=336, class=0, nrcpts=1, msgid=<200212191414.gBJEEMw09689@mail.jiffie.nl>, relay=nobody@localhost Dec 19 15:14:22 mail procmail[9693]: Suspicious rcfile "/opt/OpenTRS//.procmailrc" Dec 19 15:14:22 mail sendmail[9692]: gBJEEMw09689: to=Misc , ctladdr=Hans (509/508), delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30336, dsn=2.0.0, stat=Sent

After this, the mail is in /var/spool/mail/otrs, not in the otrs system

greetz Hans