I concur and am getting this too. Basically none of the "replacement variables" listed in the setup screen for this work. I submitted a bug report about it for 2.0b2, and am not sure what is and is not supposed to work, since some of the messages coming from OTRS are replacing those variables correctly... Kind Regards, Rick <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley@esolia.co.jp) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com http://www.esolia.com/ | Japanese: www.esolia.co.jp http://www.esolia.co.jp/ Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marcus Hopwood Sent: Thursday, June 30, 2005 8:24 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs]

I want to include the Ticket Number in an Auto Response. The useable options shows as the way to do this however

when shouldn't this be just ?? sometimes less is more..... Thanks - that worked - options shown on the relevant page clearly show though. (Apologies to the list for the test message) Marcus