http://doc.otrs.org/2.0/en/html/x943.html -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Boniforti Flavio Verzonden: donderdag 10 augustus 2006 18:03 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Customer limitations: just "New ticket" Nils Breunese (Lemonbit Internet) ha scritto:

I would just let your customers send an e-mail to the OTRS system. See

chapter 7.2 in the manual (http://doc.otrs.org/2.0/en/html/x1244.html)

for more information.

I'll be using it as you suggested (email inquiries get into the queue and then an Agent takes care of them). Now, how may I be using automatic replies for my users? I mean something like: "Your inquiry has arrived" and then "your inquiry has been solved"... Thanks, -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ---------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/