Pete McDonnell wrote:

____ Sep 21 16:39:35 test OTRS-CGI-10[4266]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserList][Line:169]: 00000000: LdapErr: DSID-0C0905FF, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece Sep 21 16:39:35 test Sep 21 16:39:35 test ____

Binding to the directory fails. Without a successful bind, you will not be able to do anything else with LDAP.

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'pmcdonnell@corp.hiplab2003.com';

$Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxx';

SearchUserDN and SearchUserPw are used to attempt the bind. SearchUserDN must have administrative rights to the tree in order to retrieve LDAP information about any object other than itself. If SearchUserDN does not have admin rights, it can only retrieve information about itself (which isn't any good). Tyler Hepworth