Hi, I indeed needed this to prevent looping of mails from a certain customer so I tried the method provided by Peter and this does the trick. Thanx, Luc -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Peter Wohlers Sent: dinsdag 26 juli 2011 15:33 To: User questions and discussions about OTRS. Subject: Re: [otrs] no autoreply to certain e-mail adresses Hi, or create a postmasterfilter and set X-OTRS-Loop True If this X-OTRS header is set, no auto answer is delivered to the sender of the message (mail loop protection). http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html#table-of-x-o... Peter Am 26.07.2011 15:14, schrieb Renée Bäcker:

Hi Luc,

On 26.07.2011 14:06, Luc Van den Abeele wrote:

...

Hi,

We have a queue with auto-reply enabled for all new tickets towards this queue. Is it possible to prevent sending an autoreply to new tickets received from a cetain a-mail address ? I want to avoid that I have to create a separate queue without autoreply because in that case I have to give this customer a different e-mail address.

Why? You could create a postmaster filter that moves the ticket into the new queue...

...

Regards Luc

- Renée

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