This is a notification from the Help Desk. On Jul 02, 2011 @ 03:41 pm, en@otrs.com wrote: Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ==Ticket History== On Jul 02, 2011 @ 03:41 pm, en@otrs.com wrote: In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID. Regards, Elva ------ On Jul 02, 2011 @ 03:41 pm, mark.shepard@canoe-ventures.com wrote: Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts? Thanks, Mark From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa escribió: De: Elva Novoa Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm ------ On Jul 02, 2011 @ 03:40 pm, ronnamijares@yahoo.com wrote: Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa escribió: De: Elva Novoa Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm On 11/16/2010 1:51 PM, Jober Mijares wrote:

Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Hi Jober,

Actually you are right in the definition of Customer Company. You should be able to create more than one customer with the same company, but you need to add customer companies first. What version of OTRS are you using? In OTRS 3.0.1, this field (CustomerID) was changed to be a drop-down when you are adding a new customer, so that you can select a company from the registered ones. I hope this helps! Regards, Elva --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1571