Re: [otrs] Bulk-Action no longer works with popup disabled.
Hi Rob, I'm not running mod_perl so I don't think stopping/starting Apache will help me unless you know better. I've done it anyway. Logged out/In. No Change. I originally made my change to Kernel/Config/Files/Ticket.pm I've just now made a change to Kernel/Config/Files/ZZZAAuto.pm and it sort of works. (Which file should I be altering ?) The popup has gone and the Bulk-Action works but the resulting screen only presents one of the selected tickets. Any thoughts ? John. Rob Cas wrote:
It doesn't sound like normal behaviour. I'm running 2.0.1 and have the same configuration setting as you, and it's working properly.
Did you restart your web-server and logout and log back in to start a new session?
Rob.
On 15/09/2005, at 3:03 PM, John Hennessy wrote:
Hi, I set the following to get rid of the annoying confirmation popup for every ticket selected but now Bulk-Action does not see the tickets as selected.
# Ticket::Frontend::BulkFeatureJavaScriptAlert # (enable/disable java script popup if a bulk ticket is selected) $Self->{'Ticket::Frontend::BulkFeatureJavaScriptAlert'} = 0;
Is this normal behaviour. I am simply trying to rid myself of the confirmation popup but still require that selected tickets be processed by the Bulk-Admin function.
Thanks
John.
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I'm pretty sure you should only be modifying Kernel/Config.pm! You'll probably want to restore all the .pm files you've modified, then add your customizations to Kernel/Config.pm... Rob. On 15/09/2005, at 3:46 PM, John Hennessy wrote:
Hi Rob, I'm not running mod_perl so I don't think stopping/starting Apache will help me unless you know better. I've done it anyway. Logged out/In. No Change.
I originally made my change to Kernel/Config/Files/Ticket.pm I've just now made a change to Kernel/Config/Files/ZZZAAuto.pm and it sort of works. (Which file should I be altering ?) The popup has gone and the Bulk-Action works but the resulting screen only presents one of the selected tickets.
Any thoughts ?
John.
Thanks Rob. I've created copies of all files appending "-dist" to the originals. I only modify the copies with the original name. Surely having these backups in the same directories with the modified names should not be upsetting things. I started originally as you suggested making changes to the Config.pm. I had limited success with this while changes to other files seemed to work. Curious. Before I start documenting my changes has anyone else created a customisation document capturing all these little tidbits ? Could serve as good FAQ material. John. Rob Cas wrote:
I'm pretty sure you should only be modifying Kernel/Config.pm! You'll probably want to restore all the .pm files you've modified, then add your customizations to Kernel/Config.pm...
Rob.
On 15/09/2005, at 3:46 PM, John Hennessy wrote:
Hi Rob, I'm not running mod_perl so I don't think stopping/starting Apache will help me unless you know better. I've done it anyway. Logged out/In. No Change.
I originally made my change to Kernel/Config/Files/Ticket.pm I've just now made a change to Kernel/Config/Files/ZZZAAuto.pm and it sort of works. (Which file should I be altering ?) The popup has gone and the Bulk-Action works but the resulting screen only presents one of the selected tickets.
Any thoughts ?
John.
participants (2)
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John Hennessy -
Rob Cas