Hello, Otrs 2.0 supports 3 Levels auf Queue hierarchy for Subqueues in the dropdown-display. How can i increase this level to 5 or 6 in the display? For example following Queues with Subqueue-Relationship. - Software --Operating Systems ---Server ----Windows 2003 -----ServerName1 -----ServerName2 ---Desktops ----Windows XP ------DesktopName1 can anyone help? best regards Volkhard Vogeler Vogeler AG