Dear Sudhir, of course you should evaluate the previous version of OTRS, which is 2.4.9, and has all the ITSM modules available :-) But please do the valuation for OTRS 3.0 as well as we are close to release stable ITSM modules for this lovely new state of the art OTRS version too ! ;-) If you are interested in more details visit http://otrs.org/news/2010/release-calendar-otrs3/ and send an email to enjoy@otrs.com for commercial help provided OTRS Group worldwide :-) Cheers, thanks for evaluating OTRS and welcome to the community !!! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 11:22, Sudhir Garg wrote:

Dear All,

Can somebody please give us a pointer regarding the evaluation of OTRS? We are planning to evaluate OTRS with the ITSM modules. I heard that OTRS version 3.0 is not yet compatible with ITSM or vice-versa. Is it correct? If this is correct, should we evaluate the older version of OTRS which is 2.4 and much stable. Which ITSM version we should evaluate with OTRS 2.4?

We are looking for ITIL processes along with basic OTRS functionality, so appreciate if somebody show me a direction please.

Regards Sudhir

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