FileManager for Customers

afshar wrote:
Hi ???????,What job this FileManager is going to do? In the other hand what files would be managed with this?
My name is Alexey :-) It's simple FileManager, additional plugin for OTRS. Can be installed from http://OTRSHOST/otrs/index.pl?Action=AdminPackageManager After installation FileManager available for Agents by default, but I need him for Customers too. Main job is store files, .odt .pdf .jpg for example. -- С уважением Алексей В. Лесовский ЗАО "Березовский электрометаллургический завод" ЗАО "Уральский завод прецизионных сплавов" системный администратор ОАСУ ICQ: 246016688 !DSPAM:1314,49acc3d153721804284693!

Hi, I would like to know how the system assigns owner to a ticket if no owner selected when creating. 1. Create a ticket directly in the OTRS system, without owner selected. 2. Create a ticket via email. Who will be the owner in the above two circumstances? Thanks in advance! Arlene

Hi Arlene 1. The ticket is owned by the creator, but is not assigned to anyone 2. The ticket is owned by OTRS Admin (user with ID=1) by default, or by any other owner defined in Postmaster sysconfig Keep in mind that in OTRS a ticket always have a owner, but may or may not be assigned to the owner itself. Ciao, d. ________________________________________ Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Arlene Wu [arlene_wu@heartsome.net] Inviato: martedì 3 marzo 2009 6.58 A: User questions and discussions about OTRS. Oggetto: [otrs] About Ticket Owner Hi, I would like to know how the system assigns owner to a ticket if no owner selected when creating. 1. Create a ticket directly in the OTRS system, without owner selected. 2. Create a ticket via email. Who will be the owner in the above two circumstances? Thanks in advance! Arlene --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
participants (3)
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Arlene Wu
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CARNINO Daniele (FIAT ITEM)
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Алексей