Hi, I wrote an post on what I wanted to do and the solution that implements http://www.elrincondemartin.org/2012/07/otrs-stat-from-last-week-last-month. html regards De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Gerald Young Enviado el: sábado, 14 de julio de 2012 03:37 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] how to Automatize Stat with Cron I want to to fix the date range to only last week in the report web interface So do that (?) I see you *can't* in your interface (01 restrictions). You haven't provided enough information to figure out why, but you should be able to include relative time in step 4 of the stat *most* of the time. According to the code, " e. g. 'Year=1977&Month=10' (only for static files)\n"; And the code is looking for: if ( $Stat->{StatType} eq 'static' ) { $GetParam{Year} = $Y; $GetParam{Month} = $M; $GetParam{Day} = $D; # get params from -p # only for static files my $Params = $CommonObject{StatsObject}->GetParams( StatID => $StatID ); I'm not sure what else there is to document, though. Static stat, Year, Month, Day. On Sat, Jul 14, 2012 at 3:07 PM, Soporte Informatica PGJE wrote: How I can send my date range statistic? In truth, the documentation is very poor in this topic I probe as follows with –p parameter: ./otrs.GenerateStats.pl -n 10023 -o /home/martinbarriga/ -f Print -p 'Format=GD::Graph::linespoints&GraphSize=1200x800' -p 'Year=2012&Month=06&Day=01' regards De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Soporte Informatica PGJE Enviado el: martes, 10 de julio de 2012 11:15 a.m. Para: dev@otrs.org; otrs@otrs.org Asunto: [otrs] how to Automatize Stat with Cron Hi, I want to automatically send a weekly report via email (AcumulationTickets), automating it in a Cron job, I think I need to use the "otrs.GenerateStats.pl" script. I want to to fix the date range to only last week in the report web interface, or send the date range to the script. Because when I’m generating my reports is required to enter a date range, so in this part I need to leave it unset. https://dl.dropbox.com/u/6443236/otrs/01%20Restrinctions.png This change causes that each creation of reports asked me to put the date range in the web interface https://dl.dropbox.com/u/6443236/otrs/02%20restrictions.png In this way, I want to pass these parameters (date range) to my otrs script (otrs.GenerateStats.pl), but I do not know how to pass it, or the way of make a stat that show the last week avoiding otrs.GenerateStats.pl parameters. Otrs: 3.1.2 SO: GNU/Linux Debian Regards. -- PROCURADURIA GENERAL DE JUSTICIA DEL ESTADO Departamento de Desarrollo y Mantenimiento Informático Ext. 1144 -- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs