OK, I will read the upgrade docs. We have had nothing but problems with our current OTRS installation on OSX. Everything has to be done by hand. The Perl modules installation is a pain and there are no users in /etc/passwd, so we had to figure out NetInfo and use that instead. It did work fine in the end, but it was more work than I think is necessary, and now that we are having strange problems with it, we just want to install it on a straightforward linux platform. Installing it on Linux is mostly just installing the rpm and running the install script and you're done! On 10/31/07, Andy Lubel wrote:

No that wont work.. Read the upgrade docs. You need to run scripts if you plan on changing the version.

Also, our environment runs flawlessly on OSX, why change?

-Andy

On 10/31/07 7:00 AM, "kerneljack" wrote:

...

Thank you for all your answers, one other question I have:

How do I migrate an older OTRS database to a new installation? The older one is at version 2.0.4 and i am trying to migrate to 2.2.3.

The older installation was on a OSX Server and the new one will probably be on a Centos 5 machine with OTRS 2.2.3.

Looking at the manual at http://doc.otrs.org/2.2/en/html/c2528.html, I'm thinking a simple

/opt/otrs/scripts/backup.pl -d ...

on the the older machine, and then a:

/opt/otrs/scripts/restore.pl ....

on the new box will work?

Thanks for any help,

On 10/28/07, Agim Cami wrote:

...

Otrs runs fine under CentOS. Actually I use otrs under CentOS 4.4. So, no need to Install obligatory Suse or Fedora.

-- Agim Cami _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Andy Lubel Application Administrator / IT Department

GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com --

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Hmm.. I would consider doing it but I need to get some free time. Probably in about 2 weeks or so.. I just would modify the source install docs a bit.. And then when its time to "configure" apache I can show it from the "server manager" perspective which creates really clean separate conf files for each name based virtual host. Of course I would exclude the mod_perl because I have multiple OTRS installations on a single server. Its not fast enough to justify using in my experience :) -Andy On 11/1/07 4:42 AM, "kerneljack" wrote:

Just to add, I'm not above being corrected if I'm wrong, so if someone has compiled a step-by-step howto for installing OTRS 2.2.3 on OSX Server, I'd love to read it.

Thanks.

On 10/31/07, kerneljack wrote:

...

OK, I will read the upgrade docs.

We have had nothing but problems with our current OTRS installation on OSX. Everything has to be done by hand. The Perl modules installation is a pain and there are no users in /etc/passwd, so we had to figure out NetInfo and use that instead.

It did work fine in the end, but it was more work than I think is necessary, and now that we are having strange problems with it, we just want to install it on a straightforward linux platform. Installing it on Linux is mostly just installing the rpm and running the install script and you're done!

On 10/31/07, Andy Lubel wrote:

...

No that wont work.. Read the upgrade docs. You need to run scripts if you plan on changing the version.

Also, our environment runs flawlessly on OSX, why change?

-Andy

On 10/31/07 7:00 AM, "kerneljack" wrote:

...

Thank you for all your answers, one other question I have:

How do I migrate an older OTRS database to a new installation? The older one is at version 2.0.4 and i am trying to migrate to 2.2.3.

The older installation was on a OSX Server and the new one will probably be on a Centos 5 machine with OTRS 2.2.3.

Looking at the manual at http://doc.otrs.org/2.2/en/html/c2528.html, I'm thinking a simple

/opt/otrs/scripts/backup.pl -d ...

on the the older machine, and then a:

/opt/otrs/scripts/restore.pl ....

on the new box will work?

Thanks for any help,

On 10/28/07, Agim Cami wrote:

...

Otrs runs fine under CentOS. Actually I use otrs under CentOS 4.4. So, no need to Install obligatory Suse or Fedora.

-- Agim Cami _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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--

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