How are other users of OTRS identifying tickets? In most systems that I have used over the last 25 years in this game, it was common practice to have a short description of a ticket that served to identify the "issue name", and this was what was typically refered to in meetings etc. Since "Outbound Inventory Hang" is much more memorable than "Ticket 12345", it was common to have a semi-permanenet description that could be viewed along with ticket number, and current disposition, etc. OTRS does not seem to have this functionality, so what are you (everybody) doing to refer to a ticket "name"? Matthew _________________________________________________________________ Access thousands of quality singles - click here! http://match.msn.co.za/match/mt.cfm?pg=channel&tcid=1826
Hi, When I try to make an empty answer or to make a ticket inthe OTRS system, I receive the following screen when I hit the send mail button. [ OTRS ] Javier Lopez (jolopez@voipamericas.com) Thu Jun 17 11:11:35 2004 Error: Can't connect to 127.0.0.1: Bad file descriptor! Comment: Please contact the admin. Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: MSWin32 Time: Thu Jun 17 11:11:37 2004 Message: Can't connect to 127.0.0.1: Bad file descriptor! Traceback (1112): Module: Kernel::System::Email::SMTP::Send (v1.6) Line: 152 Module: Kernel::System::Email::Send (v1.3) Line: 108 Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 185 Module: Kernel::Modules::AgentCompose::SendEmail (v1.58.2.1) Line: 376 Module: Kernel::Modules::AgentCompose::Run (v1.58.2.1) Line: 78 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::h andler (v) Line: 688 Module: (eval) (v1.66) Line: 184 Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 154 Module: ModPerl::Registry::handler (v1.99) Line: 16 QueueView - PhoneView
I will answer myself, it was only an authentication problem with MercuryMail. -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Adrián Deccico Enviado el: Thursday, June 17, 2004 3:32 PM Para: User questions and discussions about OTRS. Asunto: [otrs] Bad file descriptor Hi, When I try to make an empty answer or to make a ticket inthe OTRS system, I receive the following screen when I hit the send mail button. [ OTRS ] Javier Lopez (jolopez@voipamericas.com) Thu Jun 17 11:11:35 2004 Error: Can't connect to 127.0.0.1: Bad file descriptor! Comment: Please contact the admin. Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: MSWin32 Time: Thu Jun 17 11:11:37 2004 Message: Can't connect to 127.0.0.1: Bad file descriptor! Traceback (1112): Module: Kernel::System::Email::SMTP::Send (v1.6) Line: 152 Module: Kernel::System::Email::Send (v1.3) Line: 108 Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 185 Module: Kernel::Modules::AgentCompose::SendEmail (v1.58.2.1) Line: 376 Module: Kernel::Modules::AgentCompose::Run (v1.58.2.1) Line: 78 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2ep l::h andler (v) Line: 688 Module: (eval) (v1.66) Line: 184 Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 154 Module: ModPerl::Registry::handler (v1.99) Line: 16 QueueView - PhoneView _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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