automatic answer on change to status "pending auto close +/-"
Hello All, has somebody an Idea how to enable an automatic answer to Users when their ticket status changes to "pending auto close +/-"? If you have an Idea I would be pleased to hear from you. kind regards from Zurich Andrej _____________________________________________________________________ Der WEB.DE SmartSurfer hilft bis zu 70% Ihrer Onlinekosten zu sparen! http://smartsurfer.web.de/?mc=100071&distributionid=000000000066
Per discussion a couple of days ago,
Admin
Notification
{language code}::Customer::StateUpdate
to change the text in the message, and
Queue listings
CustomerStateNotify = True
On 5/14/07 02:00, "AndrejV@web.de"
Hello All,
has somebody an Idea how to enable an automatic answer to Users when their ticket status changes to "pending auto close +/-"?
If you have an Idea I would be pleased to hear from you.
kind regards from Zurich
Andrej
-- Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 "The secret of happiness is freedom, and the secret of freedom is courage". Pericles' Funeral Oration (431 BC)
participants (2)
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AndrejV＠web.de -
Salvador Manzo