Hi Martin, I've created my own template by copying the Standard folder. That could be the problem. I read something that it would be better only to have the modified files moved to the own template folder, does that work? I've copied the AgentDashboardTicketGeneric.dtl to my themes folder and now it works. Yours sincerely p.p. Stephan Lang System Administrator OTRS: 2.4.4 (rpm) and FAQ 1.6.4 OS: openSUSE 10.3 no X DB: MySQL 5.0.45 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Donnerstag, 3. September 2009 13:05 To: User questions and discussions about OTRS. Subject: Re: [otrs] Enhancements in 2.4.4 Hi Stephan, it seems that you modified Kernel/Output/HTML/Standard/ AgentDashboardTicketGeneric.dtl by your self, the RPM will not replace it. Is there a Kernel/Output/HTML/Standard/ AgentDashboardTicketGeneric.dtl.rpmnew or something like that? Just rename it to Kernel/Output/HTML/Standard/ AgentDashboardTicketGeneric.dtl and it will work. -Martin On 03.09.2009, at 10:06, Stephan Lang wrote:

Hi @all,

the release note on OTRS 2.4.4 mentions enhancements on the Dashboard to display Watched Tickets and My Queues, see here: http://otrs.org/releases/2.4.4/ All I can see is 'Locked Tickets' and 'All' but the Watched Feature is enabled.

I've just Updated via rpm -U package Do I have to do anything else to complete the update or to activate this new Feature?

Yours sincerely

p.p. Stephan Lang System Administrator

OTRS: 2.4.4 (rpm) and FAQ 1.6.4 OS: openSUSE 10.3 no X DB: MySQL 5.0.45

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Thanks for your help, I'll adapt my theme right away. Mit freundlichen Gruessen i.A. Stephan Lang Systembetreuung Tel.: +49 9180 189-276 Fax.: +49 9180 189-55276 E-Mail: stephan.lang@bockonline.de Internet: http://www.bockonline.de -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Donnerstag, 3. September 2009 13:22 To: User questions and discussions about OTRS. Subject: Re: [otrs] Enhancements in 2.4.4 Hi Stephan, On 03.09.2009, at 13:12, Stephan Lang wrote:

I've created my own template by copying the Standard folder. That could be the problem. I read something that it would be better only to have the modified files moved to the own template folder, does that work?

Yes. I strongly recommend to do so. :) Because it's much easier to upgrading or other stuff if you know what template you have modified (the list will be much shorter ;) ). If the needed templates is not in your themes folder, OTRS will take the one from the Standard theme folder.

I've copied the AgentDashboardTicketGeneric.dtl to my themes folder and now it works.

Fine! :) -Martin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Click https://www.mailcontrol.com/sr/13A64unqcyLTndxI!oX7UvGHrMX8oTLhlTrSw311zmh!i... to report this email as spam. ------------------------------------------------------------------------ Bock 1 GmbH & Co. KG An der Heide 17 92353 Postbauer-Heng Sitz: Postbauer-Heng Amtsgericht Nuernberg, HRA 11 240 pers. haft. Geschaeftsfuehrer: Hermann Bock Bock 1 Verwaltungs GmbH Sitz: Postbauer-Heng Amtsgericht Nuernberg, HRB 93 10 Geschaeftsfuehrer: Harald Meyer, Klaus Stepper Diese E-Mail enthaelt moeglicherweise vertrauliche und/oder rechtlich geschuetzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail ist nicht gestattet. This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden.