Michiel, That's a nice solution and it works on a windows box as well. The "problem-email-...." files have to be dropped manually when successfully PostMaster-ized. Did someone already write something to monitor that var/spool area ? Have a nice day, Florian. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Michiel Beijen Envoyé : lundi 1 février 2010 19:41 À : User questions and discussions about OTRS. Objet : Re: [otrs] [PROBLEM] How to manually insert problem-mails into thequeue? Hi Aron, You can use the PostMaster.pl in otrs/bin for this: from your otrs directory, run "bin/PostMaster.pl < problem-email......" hth, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Feb 1, 2010 at 10:01 AM, Aron Rotteveel wrote:

Hi everyone, I have recently made a fresh install of OTRS and edited the ticket statuses and priorities to my own needs; I then discovered this leads to problems processing the mail if the default states are not configured correctly. I fixed this now, but this problem has resulted in a couple of mails being stuck in my queue:

...

aron@boson:/opt/otrs/var/spool$ ls -la

total 32

drwxrwsr-x  2 otrs www-data 4096 2010-02-01 09:48 .

drwxrwxr-x 13 otrs www-data 4096 2010-01-30 20:22 ..

-rw-r--r--  1 otrs www-data 5756 2010-02-01 09:09 problem-email-3a722d2e7ca7f009e7452a4499fd2827

-rw-r--r--  1 otrs www-data 4967 2010-01-31 22:03 problem-email-9b9863011cc60fe81df863e7bad74692

-rw-r--r--  1 otrs www-data 6538 2010-02-01 09:18 problem-email-d91410338ab3c9f4ec45a6b6cbc02bc1

Is there a way to fix this and manually insert these mails into the queue? -- Best regards,

Aron Rotteveel

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