Ok, I know the problem is with my config file for OTRS. Apache2 isn't
even running right now, and it's related to this, so hopefully you guys
have an idea. I'm going to keep looking in the mean time. Here's my
config. Oh, it's modified from the default Debian 3.1 config file:
PerlModule Apache::DBI
ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/"
Alias /orts-web/ "/usr/share/otrs/var/httpd/htdocs/"
Perlrequire /usr/share/otrs/scripts/apache2-perl-startup.pl
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart Apache2: [error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line 113. Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0, exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place? Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart Apache2: [error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line 113. Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0, exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory. Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart Apache2: [error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line 113. Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0, exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far. Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Jeremy Blain wrote:
It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart Apache2: [error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line 113. Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0, exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart
Apache2:
[error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line
Have you tried to load all of your CPAN modules and then try to perform a checkmodules script to make sure everything is okay? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Ronk Sent: Thursday, June 23, 2005 12:38 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far. Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Jeremy Blain wrote: 113.
Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0,
exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
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It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart
Apache2:
[error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line
If it is looking for Apache.DBI then you still need to load more perl modules, or the ones installed need to be updated to newer ones, watch out for dependencies. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Ronk Sent: Thursday, June 23, 2005 12:38 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far. Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Jeremy Blain wrote: 113.
Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0,
exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart
Apache2:
[error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line
What OS are you using and what version of apache? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Belz Sent: Thursday, June 23, 2005 12:48 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache not starting If it is looking for Apache.DBI then you still need to load more perl modules, or the ones installed need to be updated to newer ones, watch out for dependencies. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Ronk Sent: Thursday, June 23, 2005 12:38 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far. Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Jeremy Blain wrote: 113.
Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0,
exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/
Debian Linux 3.1, 2.6.8 kernel. Using Apache2 2.0.54 I'll check the different perl pieces. It's a little hard to find the docs in the Debian install here for some reason... Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Michael Belz wrote:
What OS are you using and what version of apache? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Belz Sent: Thursday, June 23, 2005 12:48 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache not starting
If it is looking for Apache.DBI then you still need to load more perl modules, or the ones installed need to be updated to newer ones, watch out for dependencies.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Ronk Sent: Thursday, June 23, 2005 12:38 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting
Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far.
Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108
Jeremy Blain wrote:
It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart
Apache2:
[error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4
/usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line
113.
Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0,
exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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apt-get install libapache-dbi-perl Anything else that's missing, the naming scheme is usually Foo::Bar == libfoo-bar-perl Brian Ronk wrote:
Debian Linux 3.1, 2.6.8 kernel. Using Apache2 2.0.54 I'll check the different perl pieces. It's a little hard to find the docs in the Debian install here for some reason...
Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108
Michael Belz wrote:
What OS are you using and what version of apache? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Belz Sent: Thursday, June 23, 2005 12:48 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache not starting
If it is looking for Apache.DBI then you still need to load more perl modules, or the ones installed need to be updated to newer ones, watch out for dependencies.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Ronk Sent: Thursday, June 23, 2005 12:38 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting
Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far.
Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108
Jeremy Blain wrote:
It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart
Apache2:
[error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4
/usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line
113.
Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0,
exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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Does debian use ports system? Also you can download the DBI packages from the CPAN site, and install them manually -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Ronk Sent: Thursday, June 23, 2005 1:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting Debian Linux 3.1, 2.6.8 kernel. Using Apache2 2.0.54 I'll check the different perl pieces. It's a little hard to find the docs in the Debian install here for some reason... Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Michael Belz wrote:
What OS are you using and what version of apache? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Belz Sent: Thursday, June 23, 2005 12:48 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache not starting
If it is looking for Apache.DBI then you still need to load more perl modules, or the ones installed need to be updated to newer ones, watch out for dependencies.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Ronk Sent: Thursday, June 23, 2005 12:38 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting
Ok, figured that part out. I needed to change the path information in
the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could
be wrong though. I have mysql running the the background. Thanks for
all the help so far.
Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108
Jeremy Blain wrote:
It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart
Apache2:
[error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4
/usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line
113.
Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0,
exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
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I'm running Debian Linux 3.1, 2.6.8 kernel, Apache 2.0.54 I just tried installing some of the perl modules, but have problems. I got errors with them not being able to run tests or create makefiles. I may have other issues here as well, I don't know. Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Michael Belz wrote:
What OS are you using and what version of apache? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Belz Sent: Thursday, June 23, 2005 12:48 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache not starting
If it is looking for Apache.DBI then you still need to load more perl modules, or the ones installed need to be updated to newer ones, watch out for dependencies.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Ronk Sent: Thursday, June 23, 2005 12:38 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting
Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far.
Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108
Jeremy Blain wrote:
It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart
Apache2:
[error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4
/usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line
113.
Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0,
exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
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Apache::DBI is a persistant connection handler for use in running under mod_perl with DBI. You'll probably want to install it, although if you don't, and just comment that out, the worst that will happen is it'll disconnect/reconnect to the db on every request rather than being able to maintain a persistant connection. Brian Ronk wrote:
Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far.
Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108
Jeremy Blain wrote:
It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart Apache2: [error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line 113. Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0, exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
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For a more simplified jr. admin approach I just use the bsd ports system and do a search for Apache:DBI and perform a make install in that port directory. Thanks for the detailed description Jeremey B. : ) -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jeremy Blain Sent: Thursday, June 23, 2005 12:48 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting Apache::DBI is a persistant connection handler for use in running under mod_perl with DBI. You'll probably want to install it, although if you don't, and just comment that out, the worst that will happen is it'll disconnect/reconnect to the db on every request rather than being able to maintain a persistant connection. Brian Ronk wrote:
Ok, figured that part out. I needed to change the path information in
the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could
be wrong though. I have mysql running the the background. Thanks for
all the help so far.
Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108
Jeremy Blain wrote:
It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong,
or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart Apache2: [error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line 113. Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0, exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be
associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is
not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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It's probably looking in the wrong place. check the lines at the beginning of the startup script (use lib '/opt/otrs') and make sure they point to the right directory.
Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place?
Jeremy Blain wrote:
Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either.
Here are the log entries for the last time I tried to restart
Apache2:
[error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line
There are also a few ways to start apache, you can use the usr/local/sbin/apachectl stop/start or use the .sh script. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Ronk Sent: Thursday, June 23, 2005 12:38 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache not starting Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far. Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Jeremy Blain wrote: 113.
Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Compilation failed in require at (eval 2) line1. [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0,
exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm _______________________________________________
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participants (3)
-
Brian Ronk -
Jeremy Blain -
Michael Belz