Services are associated with customers. If they are not to be associated with customers, then make them default services and ACL. Properties > Ticket > Queue: > Aplicaciones Possible > Ticket> Service > A1, A2, etc Like you have it Think (again) why you want to apply so many clicks to handle tickets. Pick a queue: Click down arrow, scroll, click choice Pick a service: Click down arrow, scroll, click choice Pick a sub service: Click down arrow, scroll, click choice Pick a sub sub service: .... Is the pain that you're inflicting on the end user (customer or agent) worth the reporting capabilities? How hard do you want to make ticket handling? You can do anything you'd want. I don't want to stop you. Just consider that your customers don't want to do much more than get their situation handled. Certainly, you want to collect data (in boxes). But selections? Every selection is (at least) three clicks. Also, in OTRS land, services are the only things that have SLAs attached (besides directly attaching to Queues). On Sun, Oct 23, 2016 at 9:40 PM, Jesus wrote:

It is right! but I wanted something more direct, that also if you leave services for defects, shall be provided where any client is selected, and that's not what I want, because there are many services which also'll add them some sub services through a dynamic field. .. someone please give me some idea, if I could send ACL some structure?

So far I have this:

[image: e]

El 23/10/16 a las 11:54, Alvaro Cordero escribió:

But still want is physically disabled following when selecting customers ..

Hello, you can do that by using ACL to filter available services on each queue. Regards El sábado, 22 de octubre de 2016, Jesus < jriverar@anzoategui.gob.ve> escribió:

...

Good morning, I have a query, how it could change the association of services-> customers to services-> queue, To view the services I have to enable them by default and that's not what I wanted, if not to be associated with queue ....

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