If you've a lot of changes, why not use a generic agent? On Wed, Oct 24, 2012 at 9:42 AM, Peter Tester wrote:

is it possible to enable a drop-down in the AgentTicketZoom for status changes as it is available for queue changes? I need this for admin agents for changing the status of many tickets. Adding a notice every time is inefficient. Any ideas or soultions?

Thx

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