Brian, Are you using USE="vhost" when emerging? This allows otrs to have its own apache DocumentRoot and gentoo will install it ni /var/www/otrs.bookmasters.com instead of /var/www/localhost for example. I am running otrs on gentoo and this is how I did it. Once you have it installed like that, you have to edit the Config.pm like the docs say to tell otrs your root dir (/var/www/otrs.bookmasters.com/otrs), database info, etc. The last two things I had to do were create the vhost file and configure apache for perl. I use apache 1.3 because mod_perl for 2.0 is still beta. My vhost file is like this: NameVirtualHost * ServerName otrs.dandsltd.com DocumentRoot /var/www/otrs.dandsltd.com/otrs/var/httpd/htdocs Alias /otrs-web/ "/var/www/otrs.dandsltd.com/otrs/var/httpd/htdocs/" Alias /otrs/ "/var/www/otrs.dandsltd.com/otrs/bin/cgi-bin/" SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On </Location> </VirtualHost> I have a Gentoo install, and emerged otrs from it (1.3.1 I believe). I think I have everything set as well as I'm going to get it right now. I can go to http://address/otrs, but it brings up index.html, which in turn points to /orts/index.pl. Well, it appears Gentoo has done something a little strange. System wise, the directory is: /var/www/localhost/htdocs/otrs (then index.html and images directory are here). There is also /var/www/localhost/cgi-bin/orts, and /var/www/localhost/otrs-1.3.1. I think index.pl was in the cgi-bin directory. Now, how do I link that? I'm lost as to where to go from here. -- Brian Ronk System Administrator BookMasters, Inc