Hello, I want a new ticket (created in phoneview) to not have a default subject. Therefore I copied the following text from Defaults.pm to Config.pm. # default note subject $Self->{PhoneDefaultSubject} = ''; # default note text $Self->{PhoneDefaultNewNoteText} = ''; It wasn´t necessary to restart httpd or otrs for the "NewNoteText" to be empty. But it didn´t work for the subject. I then restarted httpd and otrs but nothing changed. I used 'test' instead of '' and this didn´t work either. Did I forget something or could this be a bug? Lars