FQDN Not Being Set

older
problems fetching eMail from POP3...

Sanson, Rick

16 Jul 2007 16 Jul '07

3:59 p.m.

Where is the "OTRS_CONFIG_FQDN" set? I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses. :/// http://fc4/otrs/index.pl?Action=AgentZoom&TicketID=84 Thanks!

Attachments:

attachment.html (text/html — 5.5 KB)

Show replies by date

Sanson, Rick

16 Jul 16 Jul

11:02 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Please? I’ve got hours on this thing! _____ From: Sanson, Rick Sent: Monday, July 16, 2007 10:59 AM To: otrs Subject: [otrs] FQDN Not Being Set Where is the "OTRS_CONFIG_FQDN" set? I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses. :/// http://fc4/otrs/index.pl?Action=AgentZoom&TicketID=84 Thanks!

Maurice James Ny

17 Jul 17 Jul

12:49 a.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

The fastest way to find it is to search the sysconfig for FQDN _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Monday, July 16, 2007 7:02 PM To: otrs Subject: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Please? I've got hours on this thing! _____ From: Sanson, Rick Sent: Monday, July 16, 2007 10:59 AM To: otrs Subject: [otrs] FQDN Not Being Set Where is the "OTRS_CONFIG_FQDN" set? I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses. :/// http://fc4/otrs/index.pl?Action=AgentZoom http://fc4/otrs/index.pl?Action=AgentZoom&TicketID=84 &TicketID=84 Thanks!

Nils Breunese (Lemonbit)

1:12 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Rick Sanson wrote:

...

Where is the "OTRS_CONFIG_FQDN" set?

uses the FQDN that you set as the value of $Self-> {'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it under Framework -> Core).

...

I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses.

What did you set exactly? And what do you get? Nothing, http:///? Nils Breunese.

Sanson, Rick

2:40 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Thanks! The problem is that the change is not being saved and I dont know what file is used to define "Core". Any ideas? -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Tuesday, July 17, 2007 8:12 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote:

...

Where is the "OTRS_CONFIG_FQDN" set?

uses the FQDN that you set as the value of $Self-> {'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it under Framework -> Core).

...

I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses.

What did you set exactly? And what do you get? Nothing, http:///? Nils Breunese.

Gabriele D'Andrea

3:25 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

The easiest way to change the FQDN, is to change it in SysConfig -> Framework -> Core (without having to edit config files manually) SysConfig is accessible via web interface, in the Admin Area. Gabriele ----- Original Message ----- From: "Sanson, Rick" To: "otrs" Sent: Tuesday, July 17, 2007 4:40 PM Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thanks! The problem is that the change is not being saved and I dont know what file is used to define "Core". Any ideas? -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Tuesday, July 17, 2007 8:12 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote:

...

Where is the "OTRS_CONFIG_FQDN" set?

uses the FQDN that you set as the value of $Self-> {'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it under Framework -> Core).

...

I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses.

Sanson, Rick

3:37 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Thank you! The problem is that it doesn't save... After making the change in sysconfig/framework/core/FQDN and then click "Update" at the bottom of the page, the page then refreshes to have "fc4" in the FQDN field and not what I changed to. Under the FQDN field the default is my actual FQDN (DEFAULT: helpdesk.domainname.com) The check-box on the left of the section is grey. I have about 4 hours trying to fix this problem! This is a OTRS 2.1.1 Virtual Appliance -----Original Message----- From: Gabriele D'Andrea [mailto:gabriele.dandrea@ecohmedia.com] Sent: Tuesday, July 17, 2007 10:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP for more information X-Novomaris-Novomaris MailScanner: Found to be clean X-Novomaris-Novomaris MailScanner-From: otrs-bounces@otrs.org X-Spam-Status: No The easiest way to change the FQDN, is to change it in SysConfig -> Framework -> Core (without having to edit config files manually) SysConfig is accessible via web interface, in the Admin Area. Gabriele ----- Original Message ----- From: "Sanson, Rick" To: "otrs" Sent: Tuesday, July 17, 2007 4:40 PM Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thanks! The problem is that the change is not being saved and I dont know what file is used to define "Core". Any ideas? -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Tuesday, July 17, 2007 8:12 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote:

...

Where is the "OTRS_CONFIG_FQDN" set?

uses the FQDN that you set as the value of $Self-> {'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it under Framework -> Core).

...

I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses.

Laurent Minost

3:45 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Hi, You probably already have a FQDN set under your configuration file : $Self->{'FQDN'} = 'yourhost.example.com'; Did you check on Kernel/Config.pm configuration file please ? Laurent Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit :

...

Thank you!

The problem is that it doesn't save...

After making the change in sysconfig/framework/core/FQDN and then click "Update" at the bottom of the page, the page then refreshes to have "fc4" in the FQDN field and not what I changed to. Under the FQDN field the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)

The check-box on the left of the section is grey.

I have about 4 hours trying to fix this problem!

This is a OTRS 2.1.1 Virtual Appliance

-----Original Message----- From: Gabriele D'Andrea [mailto:gabriele.dandrea@ecohmedia.com] Sent: Tuesday, July 17, 2007 10:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP for more information X-Novomaris-Novomaris MailScanner: Found to be clean X-Novomaris-Novomaris MailScanner-From: otrs-bounces@otrs.org X-Spam-Status: No

The easiest way to change the FQDN, is to change it in SysConfig -> Framework -> Core (without having to edit config files manually) SysConfig is accessible via web interface, in the Admin Area.

Gabriele

----- Original Message ----- From: "Sanson, Rick" To: "otrs" Sent: Tuesday, July 17, 2007 4:40 PM Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Thanks!

The problem is that the change is not being saved and I dont know what file is used to define "Core".

Any ideas?

-----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Tuesday, July 17, 2007 8:12 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Rick Sanson wrote:

...
Where is the "OTRS_CONFIG_FQDN" set?

uses the FQDN that you set as the value of $Self-> {'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it under Framework -> Core).

...
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses.

What did you set exactly? And what do you get? Nothing, http:///?

Nils Breunese.

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Sanson, Rick

3:49 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Thank you Laurent! Yes, it is set there? It is also set in ZZAuto.pm This is quite frustrating! _____ From: Laurent Minost [mailto:lminost@denyall.com] Sent: Tuesday, July 17, 2007 10:46 AM To: User questions and discussions about OTRS.org Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Hi, You probably already have a FQDN set under your configuration file : $Self->{'FQDN'} = 'yourhost.example.com'; Did you check on Kernel/Config.pm configuration file please ? Laurent Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit : Thank you! The problem is that it doesn't save... After making the change in sysconfig/framework/core/FQDN and then click "Update" at the bottom of the page, the page then refreshes to have "fc4" in the FQDN field and not what I changed to. Under the FQDN field the default is my actual FQDN (DEFAULT: helpdesk.domainname.com) The check-box on the left of the section is grey. I have about 4 hours trying to fix this problem! This is a OTRS 2.1.1 Virtual Appliance -----Original Message----- From: Gabriele D'Andrea [mailto:gabriele.dandrea@ecohmedia.com] Sent: Tuesday, July 17, 2007 10:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP for more information X-Novomaris-Novomaris MailScanner: Found to be clean X-Novomaris-Novomaris MailScanner-From: otrs-bounces@otrs.org X-Spam-Status: No The easiest way to change the FQDN, is to change it in SysConfig -> Framework -> Core (without having to edit config files manually) SysConfig is accessible via web interface, in the Admin Area. Gabriele ----- Original Message ----- From: "Sanson, Rick" To: "otrs" Sent: Tuesday, July 17, 2007 4:40 PM Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thanks! The problem is that the change is not being saved and I dont know what file is used to define "Core". Any ideas? -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Tuesday, July 17, 2007 8:12 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote:

...

Where is the "OTRS_CONFIG_FQDN" set?

uses the FQDN that you set as the value of $Self-> {'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it under Framework -> Core).

...

I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses.

What did you set exactly? And what do you get? Nothing, http:///? Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Steven Carr

5:05 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Ignore if you've already checked this but... can the file Config.pm be written to by the Apache/Perl process/user? Have you tried modifying other values to see if they get updated? Steve

Sanson, Rick

5:51 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

How bizarre! The permissions were set as root:root and 644 I set to 777 but no new behavior. I do have the FQDN set in Config.pm I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the "fc4" fqdn that I cannot replace. My, oh, my what is the problem??? -----Original Message----- From: Steven Carr [mailto:s.j.carr@khipu-networks.com] Sent: Tuesday, July 17, 2007 12:06 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Ignore if you've already checked this but... can the file Config.pm be written to by the Apache/Perl process/user? Have you tried modifying other values to see if they get updated? Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Steven Carr

5:59 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

What is the actual FQDN of the system itself? It could be that somewhere OTRS is picking up the actual sytem's FQDN. I'm not a Fedora user myself, I use Gentoo, so not sure how you get/configure the FQDN on Fedora. Steve Sanson, Rick wrote:

...

How bizarre!

The permissions were set as root:root and 644

I set to 777 but no new behavior. I do have the FQDN set in Config.pm

I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the "fc4" fqdn that I cannot replace.

My, oh, my what is the problem???

Sanson, Rick

6:44 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

I've been through everything I can think of and still no idea how to get the FQDN defined... -----Original Message----- From: Steven Carr [mailto:s.j.carr@khipu-networks.com] Sent: Tuesday, July 17, 2007 12:59 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - What is the actual FQDN of the system itself? It could be that somewhere OTRS is picking up the actual sytem's FQDN. I'm not a Fedora user myself, I use Gentoo, so not sure how you get/configure the FQDN on Fedora. Steve Sanson, Rick wrote:

...

How bizarre!

The permissions were set as root:root and 644

I set to 777 but no new behavior. I do have the FQDN set in Config.pm

I have no idea what to do! I've even attempted to hardcode the FQDN in

...

the auto response (agent: new ticket notification)but the system replaces that with the "fc4" fqdn that I cannot replace.

My, oh, my what is the problem???

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Steven Carr

6:58 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Under Fedora to set the FQDN of the system you need to edit /etc/sysconfig/network e.g.

...

cat /etc/sysconfig/network NETWORKING=yes HOSTNAME=myhost.example.com

Steve Sanson, Rick wrote:

...

I've been through everything I can think of and still no idea how to get the FQDN defined...

Sanson, Rick

8:18 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

This is properly configured with the hostname of my actual FQDN... What is the matter here??? -----Original Message----- From: Steven Carr [mailto:s.j.carr@khipu-networks.com] Sent: Tuesday, July 17, 2007 1:58 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP for more information X-Novomaris-Novomaris MailScanner: Found to be clean X-Novomaris-Novomaris MailScanner-From: otrs-bounces@otrs.org X-Spam-Status: No Under Fedora to set the FQDN of the system you need to edit /etc/sysconfig/network e.g.

...

cat /etc/sysconfig/network NETWORKING=yes HOSTNAME=myhost.example.com

Steve Sanson, Rick wrote:

...

I've been through everything I can think of and still no idea how to get the FQDN defined...

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Steven Carr

8:50 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Sanson, Rick wrote:

...

This is properly configured with the hostname of my actual FQDN...

What is the matter here???

Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. Steve

Nils Breunese (Lemonbit)

18 Jul 18 Jul

7:26 a.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Steven Carr wrote:

...

Sanson, Rick wrote:

...
This is properly configured with the hostname of my actual FQDN...

What is the matter here???

Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations.

Sanson, Rick

1:27 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote:

...

Sanson, Rick wrote:

...
This is properly configured with the hostname of my actual FQDN...

What is the matter here???

Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations.

Jonathon

2:08 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote:

...

Sanson, Rick wrote:

...
This is properly configured with the hostname of my actual FQDN...

What is the matter here???

Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations.

Sanson, Rick

2:30 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

No I haven't, Jonathon! Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework... ??? Please advise! Thank you! -----Original Message----- From: Jonathon [mailto:jonathon@team-iis.com] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote:

...

Sanson, Rick wrote:

...
This is properly configured with the hostname of my actual FQDN...

What is the matter here???

Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations.

FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Jonathon

2:36 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

No I meant in the linux OS itself. The command to find the kernel setting for linux for the domainname is "sysctl kernel.domainname" Is you FQDN an actual domain name or are you using a "dummy" FQDN? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 10:30 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - No I haven't, Jonathon! Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework... ??? Please advise! Thank you! -----Original Message----- From: Jonathon [mailto:jonathon@team-iis.com] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote:

...

Sanson, Rick wrote:

...
This is properly configured with the hostname of my actual FQDN...

What is the matter here???

Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations.

Nils Breunese (Lemonbit)

2:37 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Rick Sanson wrote:

...

No I haven't, Jonathon!

Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework...

???

Please advise!

He is talking about sysctl (a commandline tool not related to OTRS), not about SysConfig in OTRS. I have never needed to use sysctl to get this to work though. Nils Breunese,

...

-----Original Message----- From: Jonathon [mailto:jonathon@team-iis.com] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High

Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl.

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Thank you guys!

This installation is a VM that came from VMware's repository and was built buy unknown.

I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm.

I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it).

Thank you all!

-----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Steven Carr wrote:

...
Sanson, Rick wrote:

...
This is properly configured with the hostname of my actual FQDN...

What is the matter here???

Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations.

FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting.

Nils Breunese.

Sanson, Rick

3:01 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

Thanks! And I said I was Linux savvy... The kernel.domainname = none The FQDN that keeps popping up (for hours and hours!) is fc4 We sure learn a lot finding the answer to these things don't we! I think that is what drives us as technologists... I does me! -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 9:37 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote:

...

No I haven't, Jonathon!

Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework...

???

Please advise!

He is talking about sysctl (a commandline tool not related to OTRS), not about SysConfig in OTRS. I have never needed to use sysctl to get this to work though. Nils Breunese,

...

-----Original Message----- From: Jonathon [mailto:jonathon@team-iis.com] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High

Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl.

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Thank you guys!

This installation is a VM that came from VMware's repository and was built buy unknown.

I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm.

I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it).

Thank you all!

-----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Steven Carr wrote:

...
Sanson, Rick wrote:

...
This is properly configured with the hostname of my actual FQDN...

What is the matter here???

Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations.

FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting.

Nils Breunese.

Jonathon

3:08 p.m.

New subject: No-one has setup the FQDN??? RE: FQDN Not Being Set -

You can set the kernel.domainname in linux by "sysctl -w kernel.domainname=<the domain>". That is without the <> of course. Linux is a bit touchy. Typically is the domain name is not setup during installation you have to jump through hoops to get it to work. I imagine that you set the domain name in the hosts file and in the resolv.conf file. They all work together. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 11:02 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thanks! And I said I was Linux savvy... The kernel.domainname = none The FQDN that keeps popping up (for hours and hours!) is fc4 We sure learn a lot finding the answer to these things don't we! I think that is what drives us as technologists... I does me! -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 9:37 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote:

...

No I haven't, Jonathon!

Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework...

???

Please advise!

He is talking about sysctl (a commandline tool not related to OTRS), not about SysConfig in OTRS. I have never needed to use sysctl to get this to work though. Nils Breunese,

...

-----Original Message----- From: Jonathon [mailto:jonathon@team-iis.com] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High

Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl.

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Thank you guys!

This installation is a VM that came from VMware's repository and was built buy unknown.

I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm.

I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it).

Thank you all!

-----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Steven Carr wrote:

...
Sanson, Rick wrote:

...
This is properly configured with the hostname of my actual FQDN...

What is the matter here???

Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations.

FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting.

Nils Breunese.

6576

Age (days ago)

6578

Last active (days ago)

List overview

Download

23 comments

7 participants

participants (7)

Gabriele D'Andrea
Jonathon
Laurent Minost
Maurice James Ny
Nils Breunese (Lemonbit)
Sanson, Rick
Steven Carr