Hi Norazmi, On Thu, Mar 25, 2004 at 11:40:24AM +0800, Norazmi Abu Shaari wrote:

Can any one send me a diagram of the process flow of the application system

I'm not sure what you mean. Maybe that: http://otrs.org/images/BigPicture.gif Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!