Go to "Utilities" and click on "Provides an overview of all open tickets" at the very top. Very useful feature. :)

-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Charles R. "Rusty" Thompson Sent: Wednesday, August 20, 2003 10:10 AM To: otrs@otrs.org Subject: [otrs] Missing Ticket in Queue

I'm using one of our other support guys' system while he is at a trade show. It's saying he's got 3 new messages... but I can only find two. I've looked in every queue but it's just not there.

What can I do to find the missing message?

Charles

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