The second field is looking for the location of the PGP installation on your server. When you install the GNUPG application (you'll need to download and install it. Just google that term) you can define where the application is installed. That is all it is asking for. On our Windows installation, I installed GNUPG to the root, so I have a folder named C:\gnupg on my server. For my PGP:BIN text box, the value is /gnupg/gpg.exe It will be different on Linux installs, but basically, you are just defining the path to the application. You can leave the options area alone if you like. Those are just parameters for the GNUPG application. Check out the man files for more information regarding them. Hope that helps! Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell@dalsym.com 214-871-4026 http://www.dallassymphony.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of henche muliawan Sent: Wednesday, November 08, 2006 4:35 AM To: User questions and discussions about OTRS.org Subject: [otrs] problem PGP hello all, i,ve got a problem with PGP, it says "File not found". and i want to ask u how i can find the file u'll see error information in my attachment, pls.. give ur experience about PGP. anyway, are there another mailing lists for OTRS? thx, ur information will be help me. - HM - ________________________________________________________________________ ____________ Sponsored Link Mortgage rates near historic lows: $150,000 loan as low as $579/mo. Intro-*Terms https://www2.nextag.com/ ________________________________________________________________________ ____________ Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail. http://new.mail.yahoo.com