Hi Marrten, I have two mysql schemas for two otrs instances. But, very luckily, I found out how to make it work. In my httpd.conf, besides what I showed you in my first email, I also have following two parts: # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> and: # ErrorDocument 403 /otrs2/customer.pl ErrorDocument 403 /otrs2/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> After I comment out the second part, two instances otrs work fine now. :) Thanks a lot, Jimmy --- Maarten Engelen wrote:

Hi Jimmy,

How have you setup the rest of your system, like database and mail addresses? If both instances for example are using the same db tables, than they are indeed identical.

Maarten

-----Oorspronkelijk bericht----- Van: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]Namens jimmy zhao Verzonden: zaterdag 10 mei 2003 9:45 Aan: otrs@otrs.org Onderwerp: [otrs] problem with multi hosting setup

Hi there,

I have searched the mailing list and followed what it is said in the manual doc. But, somehow, still can not make it work.

I'm using OTRS1.1, Apache/2.0.40 and mod_perl-1.99_05-3 on Redhat 8 box. I have installed two OTRS instances otrs and otrs2. In the httpd.conf, I have:

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs" Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

ScriptAlias /otrs2/ "/opt/otrs2/bin/cgi-bin" Alias /otrs2-web/ "/opt/otrs2/var/httpd/htdocs" Perlrequire /opt/otrs2/scripts/apache2-perl-startup.pl

In /opt/otrs/scripts/apache2-perl-startup.pl, I have:

use lib "/opt/otrs"; use lib "/opt/otrs/Kernel/cpan-lib";

In /opt/otrs2/scripts/apache2-perl-startup.pl, I have:

use lib "/opt/otrs2"; use lib "/opt/otrs2/Kernel/cpan-lib";

I have also modified two Kernel/Config.pm. One has $Self->{SystemID} = 10;

And the other one has: $Self->{SystemID} = 20;

The problem is that http://hostname/otrs/index.hmtl and http://hostname/otrs2/index.html are total the same if I load two otrs instances. Both are running the first instance in httpd.conf. If I run each instance seperately, each instance is running okay. One has session id 10****. And the other one has session id 20****.

I'm wondering that what else I should modify or update.

Thanks in advance for the help! Jimmy

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