Feature Requests: 1) When selecting a follow up time, "00" is not available as a valid minute selection option. If I want to have a follow up for 13:00, the closest I can get is 12:59 or 13:01. 2) Can you have a 'Mark as Read' button on the zoom view to remove the 'New Message' indicator? Just like a web based email system. Right now I have to add a note to change the status from New to Open. Cheers, Jake Covert www.jakecovert.com
Hi Jake, On Tue, Mar 25, 2003 at 01:46:00PM -0500, Covert, Jake wrote:
1) When selecting a follow up time, "00" is not available as a valid minute selection option. If I want to have a follow up for 13:00, the closest I can get is 12:59 or 13:01.
Thanks, I fixed this in CVS.
2) Can you have a 'Mark as Read' button on the zoom view to remove the 'New Message' indicator? Just like a web based email system. Right now I have to add a note to change the status from New to Open.
'New Message' isn't equal with 'read'. 'New Message' shows the agent that the last article isn't from the agent -=> the agent needs to do something (set a pending time, reanswer, ...). IMO a 'Mark as Read' button would be wrong because the agent needs to do something. Anyway, maybe the 'unread/read' state for the queue view would be a nice feature!? I added it to the TODO list under misc/ideas.
Jake Covert
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
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Covert, Jake -
Martin Edenhofer