Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote:

Umberto Nicoletti wrote:

...

In my case I had to write a GenericAgent extension, that is a custom perl generic agent that does exactly the merge (and close) of closed tickets for situations where a third-party notifies via email that the issue has been solved. It requires Perl knowledge to write such an agent.

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