Jack Doyle schrieb:

I looked through the archives and I see that red tickets in the search results mean that they are not answered. Is there a way to quickly set them to answered?

Despite answering them, no.

Is there something that I can have the generic agent do to do this? I have a lot of closed tickets that are red. I would like to have a job that runs that will take all closed tickets and set them to answered automatically. Is this possible?

See these patches: http://wiki.robertkehl.de/index.pl?PatchGAAnswered hth, Robert Kehl