Hi Alex, On Fri, May 23, 2003 at 03:01:55PM +0200, Alex Mihicinac wrote:

Is it safe to use counter "reset" of such kind, after deleteting all artickes/tickets from db?; echo 1 > /opt/otrs/var/log/TicketCounter.log I've noticed that:

delete from article; delete from article_attachment; delete from article_plain; delete from ticket_history; delete from ticket;

Don't delete autoincrements in those tables, so TickedID, ArticleID are still not reset

It's safe. You can do that.

Alex

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl