For some reason, fetchmail works and it delivers it to the correct queue, but even without a .procmailrc it does that, and anything I add in my .procmailrc doesn't seem to work. If I enable this line : # Remove all X-OTRS Header (allow this only for trusted email) # e. g. from *@example.com # -- #:0 fhw : #* !^From.*@uslec.net #| grep -vi '^X-OTRS-' Anything that gets sent from @uslec.net doesn't show up in OTRS at all. Isn't that backwards? And the ignore line doesn't ignore.. It just gets delivered to OTRS like normal. Thanks for all the help.. Weston Rogers Data Applications Engineer USLec Corp. 704.319.1332 -----Original Message----- From: Rogers, Weston Sent: Tuesday, October 14, 2003 11:56 AM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] OTRS to ignore certain emails Oops.. Correction.. Its not ignoring the emails, heres my .procmailrc # -- # .procmailrc - procmailrc of the OTRS user # Copyright (C) 2001-2002 Martin Edenhofer # -- # $Id: .procmailrc,v 1.14 2003/01/18 12:21:23 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- #SYS_HOME=/opt/otrs/ SYS_HOME=$HOME SHELL=/bin/sh PATH=/bin:/usr/bin:/usr/local/bin MONTHFOLDER=`date +%Y-%m` YEARFOLDER=`date +%Y` LOGFILE=$SYS_HOME/var/log/procmail-$MONTHFOLDER.log VERBOSE=on # -- # Remove all X-OTRS Header (allow this only for trusted email) # e. g. from *@example.com # -- #:0 fhw : #* !^From.*@uslec.net #| grep -vi '^X-OTRS-' # or just not emails with "X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r" header! #:0 fhw : #* !^X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r #| grep -vi '^X-OTRS-' #ignore OpenSRS stuff :0 fhw : * !^From.*@uslec.com | formail -I "X-OTRS-Ignore: yes" # -- # Examples for queue presorting. # -- :0 fhw : * TO:.hostmaster-test@uslec.net | formail -I "X-OTRS-Queue: Hostmaster Queue" #:0 fhw : #* ^List-Id:.*OpenAntiVirus #| formail -I "X-OTRS-Queue: OpenAntiVirus" # -- # Example for add free form key and value (max 3). # -- #:0 fhw : #* TO:.*@example.com #| formail -I "X-OTRS-ArticleKey1: Test" | formail -I "X-OTRS-ArticleValue1: True!" # -- # Example for assigning the "email domain as customer ID" automaticaly. # -- #:0hc #CUSTOMERID=|formail -X "From:"|perl -e '$i=<STDIN>; $i=~s/^From: //;$i=~s/\(.*?\)//;$i=~s/<(.*?)>/$1/;$i=~s/ //g;$i=~s/.*@(.*)/$1/;print $i' # #:0 fhw : #| formail -I "X-OTRS-CustomerNo: $CUSTOMERID" # -- # Backup of all incoming emails. # It's always better to have a backup of all incoming emails! # -- :0 c : $SYS_HOME/var/INBOX.Backup.$MONTHFOLDER # -- # Pipe all email into the PostMaster process. # -- :0 : | $SYS_HOME/bin/PostMaster.pl # -- # spool all the rest (which the PostMaster.pl can't process!) # If the database is down or the PostMaster.pl exit was not '0'! # -- :0 : $SYS_HOME/var/spool/. # -- # end of .procmailrc # -- -----Original Message----- From: Rogers, Weston Sent: Tuesday, October 14, 2003 11:06 AM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] OTRS to ignore certain emails Thanks! The ignore part works.. But if it just ignores it, where does it go? It's not in the account, and I can't find it in /var/spool. Wes -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Tuesday, October 14, 2003 1:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS to ignore certain emails Hi, On Mon, Oct 13, 2003 at 03:49:28PM -0400, Rogers, Weston wrote:

Is there a way for OTRS to ignore certain emails? I would want to filter via senders address, such as bob@domain.com - all these get ignored by OTRS. The account that I want OTRS to monitor also has other stuff sent to it that doesn't need a ticket/etc but is important and needs to be kept (preferably on the server - but it really doesn't matter as long as its accessible)

Anyone have any ideas? I'm trying to get away from just creating queues for all the un-needed stuff.

I would use procmail (if you use linux/unix). For example, add to the .procmailrc of the otrs user the following: :0 fhw : * !^From.*@example.com | formail -I "X-OTRS-Ignore: yes" and all emails form *@example.com will be ignored by otrs. See also: http://doc.otrs.org/1.1/html/receiving-email-cmd.html and http://cvs.otrs.org/cvsweb.cgi/otrs/doc/X-OTRS-Headers.txt?rev=1.5&content-t ype=text/x-cvsweb-markup

Thanks!

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/