Hi All, Trying to get the SOAP interface working on our live box (test box was fine!) and hit the following error: no element found at line 1, column 0, byte -1 at /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi/XML/Parser.pm No SOAP commands worked at all. Bit of browsing turned up the fact that this happens to others with other SOAP/XML issues and that it was reported and not answered here back in Nov 2009. Testing with a non-OTRS SOAP test program showed same error. Workaround found is to edit one of the perl library modules SOAP::Transport::HTTP::CGI::handle (you'll probably find it somewhere like /usr/local/lib/perl5/site_perl/5.10.0/SOAP/Transport/HTTP.pm) And replace the sysread( STDIN, my $buffer, 1024 ) with read( STDIN, my $buffer, 1024 ) Doesn't appear to break anything here, but of course YMMV. Use at your own risk! Cheers, -- Steve Durbin Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr Tel/Rhif ffon: 01656 642113 Mob/ffon symudol: 07976 271559 Fax/Ffacs: 01656 642125 Web/We: http://www.bridgend.gov.uk E-mail may be automatically logged, monitored and/or recorded for legal purposes. Please do not print this email unless absolutely necessary. E-bost yn cael ei logio, ei monitro a/neu ei chofnodi yn awtomatig am resymau cyfreithiol Peidiwch ag argraffu’r neges e-bost hon oni bai fod hynny’n gwbl angenrheidiol. ________________________________________________________________________ This e-mail and any attachments transmitted with it represents the views of the individual(s) who sent them and should not be regarded as the official view of Bridgend County Borough Council. The contents are confidential and intended solely for the use of the addressee. If you have received it in error, please inform the system administrator on (+44) 01656 642111. This e-mail and any attachments have been scanned with 'MessageLabs SkyScan' - http://www.messagelabs.com/ ________________________________________________________________________ Mae'r e-bost hwn ac unrhyw atodiadau a drosglwyddir gydag ef yn cynrychioli safbwyntiau'r unigolyn a'i anfonodd (unigolion a'u hanfonodd) ac ni ddylid eu hystyried fel safbwynt swyddogol Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr. Mae'r cynnwys yn gyfrinachol ac wedi'i fwriadu ar gyfer y sawl y'i cyfeiriwyd ato yn unig. Os ydych wedi ei dderbyn mewn camgymeriad, rhowch wybod i weinyddwr y system ar (+44) 01656 642111. Mae'r e-bost hwn ac unrhyw atodiadau wedi cael eu sganio gyda 'MessageLabs SkyScan' - http://www.messagelabs.com/ ________________________________________________________________________