Hi Nuno, thanks for the hint. It's working now correctly. Many thanks for your help! PS: Package Manager and Support Assessment is working fine on my site. Any error logs? -Martin On 19.08.2010, at 14:46, Nuno Vieira | rackspot wrote:

Hello,

Today we noticed some strange behaviour on OTRS dashboard.

After user authentication, the default OTRS page was blank.

We digged a lot on logs to try to understand why, but found no info.

This happened only in few users.

After having a deeper look, and after the deactivation of Framework -> Frontend::Agent::Dashboard and DashboardBackend###0410-RSS we finally got the OTRS properly working.

The behaviour only happened on users that had this enabled on their dashboard.

http://otrs.org/rss/ seems to be broken, returning errors, and disrupting OTRS.

http://validator.w3.org/feed/check.cgi?url=http%3A%2F%2Fotrs.org%2Frss%2F

Also, can't get Package Manager and Support Assessment to work too, returning a blank page.

Can others confirm this ? or it is only my bad luck ?

Cheers, --- Nuno Vieira rackspot | redefining hosting

[Email] nuno@rackspot.com [Phone] +351 21 114 2300 [Fax] +351 21 114 2301 [Web] http://rackspot.com/

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