Hi Every One, The below given example i wrote the ACL like this. Now my problem is resolved. Can we able to write this Code into too shot. # ----------------------------------------------------------------------- # start of ACL configurations # ----------------------------------------------------------------------- $Self->{TicketAcl}->{'ACL-Customer-Services'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage']}, }, # hide the service's for Queues PossibleNot => {Ticket => { Service => ['[RegExp]::','[RegExp]^*']} } }; $Self->{TicketAcl}->{'ACL-Name-1'} = { # match properties Properties => { Queue => { Name => ['[RegExp]^Network'] }, }, PossibleNot => { Ticket => { Service => ['[RegExp]::','[RegExp]^AnitVirus', '[RegExp]^Network problem', '[RegExp]^VPN problem', '[RegExp]^Link-Problem'], }, }, }; $Self->{TicketAcl}->{'ACL-Name-2'} = { # match properties Properties => { Queue => { Name => ['[RegExp]^Desktop'] }, }, PossibleNot => { Ticket => { Service => ['[RegExp]::', '[RegExp]^PCnotBooting', '[RegExp]^MotherBoardProblem', '[RegExp]^Ram Problem', ], }, }, }; # ----------------------------------------------------------------------- # end of ACL configurations # ----------------------------------------------------------------------- ramana wrote:

Hi all,

Guys, is there a way to connect Services to the Queues and not to Customer

Kindly help me on this below example if any solution. provide the code for this Example.

Here i have create two Queues and Six services, three are Network related and remaining three are Desktop related.

Question: When customer is selecting the Network Queue they should be able to see only 3 Network services. Desktop Queue they should be able to see only 3 Desktop services.

Queues : 1) Network 2) Desktop Services a) Network problem a) PC not Booting b) VPN problem b) Mother Board Problem c) Link-Problem c) Ram Problem

Kindly help me on this above example if any solution. provide the code for this Example.

Thanks & Regards, Ramana