Hi, Is there any way to set the service field on the ticket that arrives from email ? I've tried to set it up with the Postmaster filter, but its not working. Does anybody have a clue ? Thank you Rui -- Rui Francisco Infraestruturas Aplicacionais | Applicational Infrastructures FCCN Av. Brasil,nº 101 1700-066 Lisboa - Portugal Telefone|Phone: +351 218440100; Fax: +351 218472167 http://www.fccn.pt ----------------------------------------------------- Aviso de Confidencialidade Esta mensagem é exclusivamente destinada ao seu destinatário, podendo conter informação CONFIDENCIAL, cuja divulgação está expressamente vedada nos termos da lei. Caso tenha recepcionado indevidamente esta mensagem, solicitamos-lhe que nos comunique esse mesmo facto por esta via ou para o telefone +351 218440100 devendo apagar o seu conteúdo de imediato. This message is intended exclusively for its addressee. It may contain CONFIDENTIAL information protected by law. If this message has been received by error, please notify us via e-mail or by telephone +351 218440100 and delete it immediately.
Hi Rui,
assuming you dont want this to be for each ticket then in header section
break it down by subject or email address.
then in Set section you need to use: X-OTRS-Service option.
the name of the service must be spelled correctly and with the correct case
(upper/lower).
You can see what services you currently have under the tab Services next to
the dashboard/ticket icons at the top.
hope that helps you out.
Neil
2010/6/11 Rui Francisco
Hi,
Is there any way to set the service field on the ticket that arrives from email ?
I've tried to set it up with the Postmaster filter, but its not working.
Does anybody have a clue ?
Thank you
Rui
-- Rui Francisco Infraestruturas Aplicacionais | Applicational Infrastructures FCCN Av. Brasil,nº 101 1700-066 Lisboa - Portugal Telefone|Phone: +351 218440100; Fax: +351 218472167 http://www.fccn.pt -----------------------------------------------------
Aviso de Confidencialidade
Esta mensagem é exclusivamente destinada ao seu destinatário, podendo conter informação CONFIDENCIAL, cuja divulgação está expressamente vedada nos termos da lei. Caso tenha recepcionado indevidamente esta mensagem, solicitamos-lhe que nos comunique esse mesmo facto por esta via ou para o telefone +351 218440100 devendo apagar o seu conteúdo de imediato. This message is intended exclusively for its addressee. It may contain CONFIDENTIAL information protected by law. If this message has been received by error, please notify us via e-mail or by telephone +351 218440100 and delete it immediately.
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participants (2)
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Neil Simpson -
Rui Francisco