I haven't used bulk actions much so I wanted to check my process before I submit a bug: 1: Check multiple tickets via queue view, hit "Bulk". 2: A visual confirmation appears: 2010103010000048: Ticket is used! 2010103010000057: Ticket is used! 2010103010000101: Ticket is used! 3: Perform a bulk update. 4: Check the three tickets. In my Beta 6 environment, only the first ticket has been updated. Hugh