Whilst you have the ""[ Ticket escalation! ]"" ""Please answer this ticket(s) to get back to the normal queue view!"" open, you can't do bulk actions on the tickets.. ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.clearswift.com **********************************************************************