Customer's response becomes a new ticket
2 Aug
2010
2 Aug
'10
9:12 a.m.
Hi! OTRS 2.4.7. became to treat the customer's response as a new ticket. It happens when the customer replies without changing the ticket subject. Any help would be appreciated. Thanks you. -- With best regards, Ruslan
5 Aug
5 Aug
10:24 p.m.
Hi, On 02.08.2010, at 11:12, Ruslan wrote:
OTRS 2.4.7. became to treat the customer's response as a new ticket. It happens when the customer replies without changing the ticket subject. Any help would be appreciated. Thanks you.
Doublecheck the Queue configuration for follow up option. Doublecheck if you changed your SystemID Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
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Nils Leideck - ITSM -
Ruslan