Martin Edenhofer wrote:

On Fri, Apr 16, 2004 at 12:17:55PM -0400, Covert, Jake wrote:

...

Can you give a practical example of how this feature would be used?

A customer sends an email with two questions (to different topics).

So "split" the ticket and move one ticket to "Queue A" and the other ticket to "Queue B".

Sweet! Thank you. Tyler