Hi Sam,

Im trying to configure otrs for use in a large company with about 200 agents. I would like to configure otrs headers but i cant seem to figure out how to make them work.

There's a trick to make it work: You have to set the POP3 account as "reliable" (or whatever it's called in the english version of OTRS). Admin -> Postmaster POP3 Account. If the account is not "reliable", most header information is ignored. This is not very well documented. -- Lars