Problem with right access to queues and subqueues
Hi, I report problems with this some days ago when I was trying win32 version. Now with the suse version I'm having problem when I give the rights to move or create to queues wich are sub queue. If I don't assign the same rights to top level of the sub queues and only when I did that the frontend allowed to move or create in the three queues. I don't know if this is a bug or I'm doing something wrong Please see the attachment for an example Thanks in advance Antonio
Hi, I would like to hide some tickets between agents: Quality Assurance Tickets must be always hide to Tech Support Agents. Billing Tickets must be always hide to Tech Support Agents. I did try it with roling/grouping options but the Search option let the Agent search & find all kind of tickets. Do anyone know how to do it? Thanks in advance. Carlos
Forms wrote:
I would like to hide some tickets between agents: Quality Assurance Tickets must be always hide to Tech Support Agents. Billing Tickets must be always hide to Tech Support Agents.
I did try it with roling/grouping options but the Search option let the Agent search & find all kind of tickets.
Do anyone know how to do it?
Have you read 'User, groups and roles' in the manual? http://doc.otrs.org/2.2/en/html/x750.html Nils Breunese.
participants (3)
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Antonio Sarmiento -
Forms -
Nils Breunese (Lemonbit)