Limit the reply text

Mads N. Vestergaard

4 Dec 2006 4 Dec '06

3:43 p.m.

Hi There, How do we limit or we remove the reply text.... Or maeby put it below the signature. Please advice. Thanks in advance. -- Mads N. Vestergaard | http://timmy.dk

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EDV Tekomedia

4 Dec 4 Dec

4:44 p.m.

Hello Mads, you can limit or remove the quotet text in autoanswers by changing the number in the OTRS_CUSTOMER_EMAIL-variable. Or you can change the order of citation and signature by changing the followin entry in the SysConfig: Ticket -> Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::ResponseFormat: Hth Markus Mads N. Vestergaard schrieb:

...

Hi There,

How do we limit or we remove the reply text....

Or maeby put it below the signature.

Please advice.

Thanks in advance.

-- EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 ____________ Virus checked by G DATA AntiVirusKit

Mads N. Vestergaard

7:21 p.m.

Hi Markus, Thanks, it works like a charm ;) EDV Tekomedia wrote:

...

Hello Mads, you can limit or remove the quotet text in autoanswers by changing the number in the OTRS_CUSTOMER_EMAIL-variable. Or you can change the order of citation and signature by changing the followin entry in the SysConfig: Ticket -> Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::ResponseFormat:

Hth Markus

Mads N. Vestergaard schrieb:

...
Hi There,

How do we limit or we remove the reply text....

Or maeby put it below the signature.

Please advice.

Thanks in advance.

henche muliawan

5 Dec 5 Dec

8:37 a.m.

New subject: GD Module Not Found

hi, i try to configure stats in OTRS. according to the guide, i have install module GD via CPAN. i found this problem text like this : # perl -e shell -MCPAN # install gd ------------------------------------------------------ CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Warning: Found only 0 objects in /root/.cpan/Metadata CPAN: LWP::UserAgent loaded ok Fetching with LWP: ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP: ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz Trying with "/usr/bin/wget -O -" to get ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz --15:22:04-- ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz => `-' Resolving ftp.perl.org... failed: Host not found. System call "/usr/bin/wget -O - "ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz"

...

/root/.cpan/sources/authors/01mailrc.txt" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/authors/01mailrc.txt.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/authors Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz.

Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf urllist push ftp://myurl/' Could not fetch authors/01mailrc.txt.gz Fetching with LWP: ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP: ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz Trying with "/usr/bin/wget -O -" to get ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz --15:22:08-- ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz => `-' Resolving ftp.perl.org... failed: Host not found. System call "/usr/bin/wget -O - "ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz"

...

/root/.cpan/sources/modules/02packages.details.txt" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/modules/02packages.details.txt.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/modules Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz.

Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf urllist push ftp://myurl/' Could not fetch modules/02packages.details.txt.gz Fetching with LWP: ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP: ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz Trying with "/usr/bin/wget -O -" to get ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz --15:22:12-- ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz => `-' Resolving ftp.perl.org... failed: Host not found. System call "/usr/bin/wget -O - "ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz"

...

/root/.cpan/sources/modules/03modlist.data" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/modules/03modlist.data.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/modules Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz.

Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf urllist push ftp://myurl/' Could not fetch modules/03modlist.data.gz Going to write /root/.cpan/Metadata Warning: Cannot install gd, don't know what it is. Try the command i /gd/ to find objects with matching identifiers. ------------------------------------------------------ why i can't install this module? thanx for your help. thx, - HM - ____________________________________________________________________________________ Cheap talk? Check out Yahoo! Messenger's low PC-to-Phone call rates. http://voice.yahoo.com

Nils Breunese (Lemonbit)

8:46 a.m.

New subject: GD Module Not Found

henche muliawan wrote:

...

Resolving ftp.perl.org... failed: Host not found.

[snip]

why i can't install this module?

Because your box apparently cannot resolve ftp.perl.org. Nils Breunese.

henche muliawan

10:58 a.m.

New subject: GD Module Not Found

can u tell me more spesific? thx, - HM - --- "Nils Breunese (Lemonbit)" wrote:

...

henche muliawan wrote:

...
Resolving ftp.perl.org... failed: Host not found.

[snip]

why i can't install this module?

Because your box apparently cannot resolve ftp.perl.org.

Nils Breunese.

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

____________________________________________________________________________________ Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail beta. http://new.mail.yahoo.com

Nils Breunese (Lemonbit)

11:19 a.m.

New subject: GD Module Not Found

henche muliawan wrote:

...

can u tell me more spesific?

That is pretty specific. Your server can't resolve ftp.perl.org to an IP address. When a hostname cannot be resolved no connection to a hostname can me be made, so downloading something is not going to work. In order to be able to resolve hostnames to IP addresses a server needs a proper DNS setup. What are the contents of the file / etc/resolv.conf? And are these addresses indeed valid DNS servers? Can you resolve other hostnames (try 'host google.com' for instance). You could try 'host ftp.perl.org' again to see if it was a temporary problem. On my server I see this: # host ftp.perl.org ftp.perl.org is an alias for ftp.cpan.ddns.develooper.com. ftp.cpan.ddns.develooper.com has address 213.73.255.253 ftp.cpan.ddns.develooper.com has address 194.134.17.10 Nils Breunese.

...

--- "Nils Breunese (Lemonbit)" wrote:

...
henche muliawan wrote:

...
Resolving ftp.perl.org... failed: Host not found.

[snip]

why i can't install this module?

Because your box apparently cannot resolve ftp.perl.org.

Nils Breunese.

Andy Lubel

7:42 p.m.

New subject: GD Module Not Found

DNS is FUBAR!

...

message[LWP::Protocol::MyFTP: Bad hostname Resolving ftp.perl.org... failed: Host not found.

You don't have an ftp on your OS:

...

Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known

Fix your DNS resolution check your firewall. On 12/5/06 3:37 AM, "henche muliawan" wrote:

...

hi, i try to configure stats in OTRS. according to the guide, i have install module GD via CPAN. i found this problem text like this :

# perl -e shell -MCPAN # install gd

------------------------------------------------------ CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Warning: Found only 0 objects in /root/.cpan/Metadata CPAN: LWP::UserAgent loaded ok Fetching with LWP: ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP: ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz

Trying with "/usr/bin/wget -O -" to get

ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz --15:22:04-- ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz => `-' Resolving ftp.perl.org... failed: Host not found.

System call "/usr/bin/wget -O - "ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz"

...
/root/.cpan/sources/authors/01mailrc.txt" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/authors/01mailrc.txt.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/authors Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz.

Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf urllist push ftp://myurl/'

Could not fetch authors/01mailrc.txt.gz Fetching with LWP:

ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP:

ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz

Trying with "/usr/bin/wget -O -" to get

ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz --15:22:08-- ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz => `-' Resolving ftp.perl.org... failed: Host not found.

System call "/usr/bin/wget -O - "ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz"

...
/root/.cpan/sources/modules/02packages.details.txt" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/modules/02packages.details.txt.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/modules Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz.

Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf urllist push ftp://myurl/'

Could not fetch modules/02packages.details.txt.gz Fetching with LWP:

ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP:

ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz

Trying with "/usr/bin/wget -O -" to get

ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz --15:22:12-- ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz => `-' Resolving ftp.perl.org... failed: Host not found.

System call "/usr/bin/wget -O - "ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz"

...
/root/.cpan/sources/modules/03modlist.data" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/modules/03modlist.data.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/modules Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz.

Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf urllist push ftp://myurl/'

Could not fetch modules/03modlist.data.gz Going to write /root/.cpan/Metadata Warning: Cannot install gd, don't know what it is. Try the command

i /gd/

to find objects with matching identifiers. ------------------------------------------------------

why i can't install this module? thanx for your help.

thx, - HM -

______________________________________________________________________________ ______ Cheap talk? Check out Yahoo! Messenger's low PC-to-Phone call rates. http://voice.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

henche muliawan

8 Dec 8 Dec

6:36 a.m.

New subject: GD Module Not Found

sorry, where i can fix my dns. how to configure dns? --- Andy Lubel wrote:

...

DNS is FUBAR!

...
message[LWP::Protocol::MyFTP: Bad hostname Resolving ftp.perl.org... failed: Host not found.

You don't have an ftp on your OS:

...
Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known

Fix your DNS resolution check your firewall.

On 12/5/06 3:37 AM, "henche muliawan" wrote:

...
hi, i try to configure stats in OTRS. according to the guide, i have install module GD via CPAN. i found this problem text like this :

# perl -e shell -MCPAN # install gd

------------------------------------------------------

...

...
CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Warning: Found only 0 objects in /root/.cpan/Metadata CPAN: LWP::UserAgent loaded ok Fetching with LWP:

ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz

...
LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP:

ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz

...
Trying with "/usr/bin/wget -O -" to get

ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz

...
--15:22:04--

ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz

...
=> `-' Resolving ftp.perl.org... failed: Host not found.

System call "/usr/bin/wget -O -

"ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz"

...

...
...
/root/.cpan/sources/authors/01mailrc.txt" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/authors/01mailrc.txt.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/authors Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL

ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz.

...
Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf

urllist

...
push ftp://myurl/'

Could not fetch authors/01mailrc.txt.gz Fetching with LWP:

ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz

...

...
LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP:

ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz

...

...
Trying with "/usr/bin/wget -O -" to get

ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz

...

...
--15:22:08--

ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz

...

...
=> `-' Resolving ftp.perl.org... failed: Host not found.

System call "/usr/bin/wget -O -

"ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz"

...

...
...
/root/.cpan/sources/modules/02packages.details.txt" returned status 1 (wstat 256) Warning: expected file

[/root/.cpan/sources/modules/02packages.details.txt.gz]

...

...
doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/modules Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL

ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz.

...

...
Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf

urllist

...
push ftp://myurl/'

Could not fetch modules/02packages.details.txt.gz Fetching with LWP:

ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz

...

...
LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP:

ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz

...

...
Trying with "/usr/bin/wget -O -" to get

ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz

...

...
--15:22:12--

ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz

...

...
=> `-' Resolving ftp.perl.org... failed: Host not found.

System call "/usr/bin/wget -O -

"ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz"

...

...
...
/root/.cpan/sources/modules/03modlist.data" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/modules/03modlist.data.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/modules Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL

ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz.

...

...
Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf

urllist

...
push ftp://myurl/'

Could not fetch modules/03modlist.data.gz Going to write /root/.cpan/Metadata Warning: Cannot install gd, don't know what it is. Try the command

i /gd/

to find objects with matching identifiers.

------------------------------------------------------

...

...
why i can't install this module? thanx for your

help.

...

=== message truncated === ____________________________________________________________________________________ Any questions? Get answers on any topic at www.Answers.yahoo.com. Try it now.

Nils Breunese (Lemonbit)

6:23 p.m.

New subject: GD Module Not Found

henche muliawan wrote:

...

sorry, where i can fix my dns. how to configure dns?

I already suggested to post the contents of your /etc/resolv.conf. It should contain the IP adressese of your DNS servers. Nils Breunese.

Andy Lubel

7:10 p.m.

New subject: GD Module Not Found

Maybe you are more suited for windows OS! The internet, namely GOOGLE.COM (or your favorite search engine) can help you with basic questions such as these. http://www.linux.org/docs/online_books.html -Andy PS - Nils, We cant help people who cant help themselves! On 12/8/06 1:23 PM, "Nils Breunese (Lemonbit)" wrote:

...

henche muliawan wrote:

...
sorry, where i can fix my dns. how to configure dns?

I already suggested to post the contents of your /etc/resolv.conf. It should contain the IP adressese of your DNS servers.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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5 participants

participants (5)

Andy Lubel
EDV Tekomedia
henche muliawan
Mads N. Vestergaard
Nils Breunese (Lemonbit)