PDF Reports failing in 3.0.7

4 May 2011

      We are building a a new OTRS system on a Centos 5.6. I am trying to work 
with reports/statistics. We can generate CSV reports ok, but the PDF 
reports fail. I keep getting the following error:

cannot find font '' ... at 
/usr/lib/perl5/site_perl/5.8.8/PDF/API2/Resource/CIDFont/TrueType/FontFile.pm 
line 424.

Is there some dependency that I missed or is this a configuration issue?

# /opt/otrs/bin/otrs.CheckModules.pl
    o CGI............................ok (v3.50)
    o Crypt::PasswdMD5...............ok (v1.3)
    o CSS::Minifier..................ok (v0.01)
    o Date::Format...................ok (v2.22)
    o Date::Pcalc....................ok (v1.2)
    o DBI............................ok (v1.52)
    o DBD::mysql.....................ok (v3.0007)
    o Digest::MD5....................ok (v2.36)
    o Digest::SHA::PurePerl..........ok (v5.48)
    o Encode::HanExtra...............Not installed! (Optional - Required 
to handle mails with several Chinese character sets.)
    o GD.............................ok (v2.46)
       o GD::Text....................ok (v0.86)
       o GD::Graph...................ok (v1.44)
       o GD::Graph::lines............ok (v1.15)
       o GD::Text::Align.............ok (v1.18)
    o IO::Scalar.....................ok (v2.110)
    o IO::Wrap.......................ok (v2.110)
    o JavaScript::Minifier...........ok (v1.05)
    o JSON...........................ok (v2.50)
       o JSON::PP....................ok (v2.27103)
       o JSON::XS....................ok (v2.3)
    o LWP::UserAgent.................ok (v2.033)
    o Mail::Internet.................ok (v2.07)
    o Mail::POP3Client...............ok (v2.18 )
       o IO::Socket::SSL.............ok (v1.01)
    o MIME::Base64...................ok (v3.07)
    o MIME::Tools....................ok (v5.428)
    o ModPerl::Util..................ok (v2.000004)
       o Apache::DBI.................ok (v1.09)
       o Apache2::Reload.............ok (v0.11)
    o Net::DNS.......................ok (v0.59)
    o Net::POP3......................ok (v2.28)
    o Net::IMAP::Simple..............ok (v1.2017)
       o Net::IMAP::Simple::SSL......ok (v1.3)
    o Net::SMTP......................ok (v2.29)
       o Authen::SASL................ok (v2.15)
       o Net::SMTP::SSL..............ok (v1.01)
       o Net::SMTP::TLS::ButMaintainedok (v0.13_01)
    o Net::LDAP......................ok (v0.33)
    o PDF::API2......................ok (v2.019)
       o Compress::Zlib..............ok (v1.42)
    o SOAP::Lite.....................Not installed! (Optional - Required 
for the SOAP interface.)
    o Text::CSV......................ok (v1.21)
       o Text::CSV_PP................ok (v1.29)
       o Text::CSV_XS................ok (v0.81)
    o XML::Parser....................ok (v2.34)

James Roman

Stephen Hall

James Roman

Michal Malinský

James Roman

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