New subject: pre-sales oriented

31 Jan 2008

      The last time i tried to attach something to this list, the mail never made
it to the list, so i'm just putting it in the body.

Here is my complete
"/Kernel/Output/HTML/<themename>/CustomerTicketMessage.dtl
":

# --
# CustomerTicketMessage.dtl - provides HTML form for customer message
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: CustomerTicketMessage.dtl,v 1.10 2007/06/18 09:33:57 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

<!-- start form -->
<script language="JavaScript" type="text/javascript">

</script>

<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td class="mainhead">
      $Env{"Box0"}$Text{"new ticket"}$Env{"Box1"}
    </td>
  </tr>
  <tr>
    <td class="mainbody">
      <br>
      <table border="0" width="680" align="center" cellspacing="0"
cellpadding="4">
        <tr>
          <td colspan="2" class="contenthead">$Text{"Options"}</td>
        </tr>
        <tr>
          <td class="contentbody">

              <input type="hidden" name="Subaction" value="StoreNew">
              <input type="hidden" name="Expand" value="">

              <table border="0">
<!-- dtl:block:TicketType -->
                <tr>
                  <td class="contentkey">$Text{"Type"}:</td>
                  <td class="contentvalue"> $Data{"TypeStrg"}</td>
                </tr>
<!-- dtl:block:TicketType -->
                <tr>
                  <td width="15%" class="contentkey">$Text{"To"}:</td>
                  <td width="85%" class="contentvalue">
                    $Data{"ToStrg"}
                    <font color="red" size="-2">$Text{"$Data{"Queue
invalid"}"}</font>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Subject"}:</td>
                  <td class="contentvalue">

                    <font color="red" size="-2">$Text{"$Data{"Subject
invalid"}"}</font>
                  </td>
                </tr>
<!-- dtl:block:TicketService -->
                <tr>
                  <td class="contentkey">$Text{"Service"}:</td>
                  <td class="contentvalue"> $Data{"ServiceStrg"}</td>
                </tr>
<!-- dtl:block:TicketService -->
<!-- dtl:block:TicketSLA -->
                <tr>
                  <td class="contentkey">$Text{"SLA"}:</td>
                  <td class="contentvalue"> $Data{"SLAStrg"}</td>
                </tr>
<!-- dtl:block:TicketSLA -->
                <tr>
                  <!--<td class="contentkey">$Text{"Text"}:</td>
                  <td class="contentvalue">
                    <textarea name="Body" rows="15"
cols="$Config{"Ticket::Frontend::TextAreaNote"}"
wrap="$Env{"BrowserWrap"}">$QData{"Body"}</textarea>-->

                    <td class="contenthead">Who are you?</td>
                    <td class="contentvalue">
                      <tr>
                        <td class="contentkey">Name:</td>
                        <td class="contentvalue"><input type='text'
name='CustForm_Name' id='CustForm_Name' size='70' value=''></td>
                      </tr>
                      <tr>
                        <td class="contentkey">Company:</td>
                        <td class="contentvalue"><input type='text'
name='CustForm_Company' id='CustForm_Company' size='70' value=''></td>
                      </tr>
                    <font color="red" size="-2">$Text{"$Data{"Body
invalid"}"}</font>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Attachment"}:</td>
                  <td class="contentvalue">
                    <table cellspacing="0" cellpadding="0" width="400">
<!-- dtl:block:Attachment -->
                      <tr>
                        <td>$QData{"Filename"}</td>
                        <td>$QData{"Filesize"}</td>
                        <td align="right">

                        </td>
                      </tr>
<!-- dtl:block:Attachment -->
                      <tr>
                        <td colspan="2"><input name="file_upload"
type="file" size="40" class="fixed"></td>
                        <td align="right">

                          <a name="attachment"></a>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
<!-- dtl:block:Priority -->
                <tr>
                  <td class="contentkey">$Text{"Priority"}:</td>
                  <td class="contentvalue"> $Data{"PriorityStrg"}</td>
                </tr>
<!-- dtl:block:Priority -->
<!-- dtl:block:FreeText -->
                <tr>
                  <td class="contentkey">$Data{"TicketFreeKeyField"}:</td>
                  <td class="contentvalue">$Data{"TicketFreeTextField"}</td>
                </tr>
<!-- dtl:block:FreeText -->
#                <tr>
#                  <td class="contentkey">$Data{"TicketFreeKeyField1"}:</td>
#                  <td
class="contentvalue">$Data{"TicketFreeTextField1"}</td>
#                </tr>
#                <tr>
#                  <td class="contentkey">$Data{"TicketFreeKeyField2"}:</td>
#                  <td
class="contentvalue">$Data{"TicketFreeTextField2"}</td>
#                </tr>
#                <tr>
#                  <td class="contentkey">$Data{"TicketFreeKeyField3"}:</td>
#                  <td
class="contentvalue">$Data{"TicketFreeTextField3"}</td>
#                </tr>
#                <tr>
#                  <td class="contentkey">$Data{"TicketFreeKeyField4"}:</td>
#                  <td
class="contentvalue">$Data{"TicketFreeTextField4"}</td>
#                </tr>
<!-- dtl:block:FreeTime -->
                <tr>
                  <td
class="contentkey">$Text{"$QData{"TicketFreeTimeKey"}"}:</td>
                  <td class="contentvalue">$Data{"TicketFreeTime"}</td>
                </tr>
<!-- dtl:block:FreeTime -->
#                <tr>
#                  <td
class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td>
#                  <td class="contentvalue">$Data{"TicketFreeTime1"}</td>
#                </tr>
#                <tr>
#                  <td
class="contentkey">$Text{"$Config{"TicketFreeTimeKey2"}"}:</td>
#                  <td class="contentvalue">$Data{"TicketFreeTime2"}</td>
#                </tr>
              </table>
            </td>
          </tr>
          <tr>
            <td class="contentfooter">
              <!--<input class="button" accesskey="g" type="submit"
value="$Text{"Submit"}" onclick="return submit_compose();">-->

            </td>
          </tr>
        </table>
      </form>
      <br>
    </td>
  </tr>
</table>
<!-- end form -->

And the result after submitting and viewing a ticket:

From: Sune T. Tougaard <removed> 
To: Raw 
Subject: TypedSubject 

Name: TypedName
Company: TypedCompany 

Hope it helps this time.

-- 
/Sune 

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Miguel Dias
Sent: 31. januar 2008 15:33
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] pre-sales oriented

I do all of the lines and I steel have the problem.
1- I have selected a queue in the "To:"
2- the missing space was a error of copy paste
3- I have put the line just like you have and nothing happens

When you do the changes to your DTL you can still create a ticket?
Can you please send me your modified DTL file and I will see if it works.
Thankyou

2008/1/31, Sune T. Tougaard : 

	First of all, make sure that you have selected a queue in the "To:"
dropdown box.
	Otherwise you'll get an "*Invalid" message.

	Second, in the line:

	You may be missing a space between "return" and "replaceBody".

	Third, in the line:

					 0

				 0

RE: [otrs] pre-sales oriented

Sune T. Tougaard

Miguel Dias

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participants (2)