Re: [otrs] Mail template order
Thanks Mike,
Thats the array I was looking for.
-Jasper
----- Oorspronkelijk bericht -----
Van: Mike Conigliaro
ive been using $Self->{'Ticket::Frontend::ResponseFormat'}
jsiepkes@planet.nl wrote:
Hi everyone,
In the old OTRS (< 1.3) it was possible to set the default order of the response format:
$Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}';
Is there such an option in OTRS 2.0 ? I can't seem to find it :(
TIA
Jasper _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Hello jsiepkes,
Yes but where to set this format?
In 1.3.2 I was changing the Config.pm but now ....I am lost.
Daniel
---------
Wednesday, September 14, 2005, 12:07:00 PM, you wrote:
jsiepkes> Thanks Mike,
jsiepkes> Thats the array I was looking for.
jsiepkes> -Jasper
jsiepkes> ----- Oorspronkelijk bericht -----
jsiepkes> Van: Mike Conigliaro
ive been using $Self->{'Ticket::Frontend::ResponseFormat'}
jsiepkes@planet.nl wrote:
Hi everyone,
In the old OTRS (< 1.3) it was possible to set the default order of the response format:
$Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}';
Is there such an option in OTRS 2.0 ? I can't seem to find it :(
TIA
Jasper _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
jsiepkes> _______________________________________________ jsiepkes> OTRS mailing list: otrs - Webpage: http://otrs.org/ jsiepkes> Archive: http://lists.otrs.org/pipermail/otrs jsiepkes> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs jsiepkes> Support oder Consulting für Ihr OTRS System? jsiepkes> http://www.otrs.de/ jsiepkes> -- jsiepkes> This message was scanned for spam and viruses by BitDefender. jsiepkes> For more information please visit http://www.bitdefender.com/ -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/
Never mind, I found the solution :) --------- Thursday, September 15, 2005, 12:10:36 PM, you wrote:
Hello jsiepkes,
Yes but where to set this format?
In 1.3.2 I was changing the Config.pm but now ....I am lost.
Daniel
---------
Wednesday, September 14, 2005, 12:07:00 PM, you wrote:
jsiepkes> Thanks Mike,
jsiepkes> Thats the array I was looking for.
jsiepkes> -Jasper
jsiepkes> ----- Oorspronkelijk bericht -----
jsiepkes> Van: Mike Conigliaro
ive been using $Self->{'Ticket::Frontend::ResponseFormat'}
jsiepkes@planet.nl wrote:
Hi everyone,
In the old OTRS (< 1.3) it was possible to set the default order of the response format:
$Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}';
Is there such an option in OTRS 2.0 ? I can't seem to find it :(
TIA
Jasper _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
jsiepkes> _______________________________________________ jsiepkes> OTRS mailing list: otrs - Webpage: http://otrs.org/ jsiepkes> Archive: http://lists.otrs.org/pipermail/otrs jsiepkes> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs jsiepkes> Support oder Consulting für Ihr OTRS System? jsiepkes> http://www.otrs.de/ jsiepkes> -- jsiepkes> This message was scanned for spam and viruses by BitDefender. jsiepkes> For more information please visit http://www.bitdefender.com/ -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/
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Daniel Balan -
jsiepkes＠planet.nl