KnowledgeBase Support
I'm curious if anyone has implemented a knowledgebase into OTRS. I work for a non profit organization and have been researching the different open source trouble ticket software and am stuck between OTRS and HelpDesk OneZero (http://helpdesk.oneorzero.com/). On the other hand I enjoy the support/documentation that you guys offer but this onezero software has a knowledgebase that I haven't seen in OTRS, which would be great for my work. To conclude and reiterate, has anyone implemented a knowledgebase into OTRS like this OneZero software. And What other reasons would you guys give as to why you would recommend OTRS over this other software? thanks marshall
On Friday, June 04, 2004 2:20 AM
Jesse
I'm curious if anyone has implemented a knowledgebase into OTRS.
OTRS does provide a FAQ section. It gets visible when you populate the 'faq' group. The public interface is located at http://localhost/otrs/faq.pl
To conclude and reiterate, has anyone implemented a knowledgebase into OTRS like this OneZero software.
The OTRS FAQ section shares the same features, I suppose.
And What other reasons would you guys give as to why you would recommend OTRS over this other software?
We're Perl. Just kidding - leaving this as an exercise to the reader. Play with both of us, and soon you'll see whom you love more. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Jesse -
Robert Kehl