Change number of lines sent in notifications
In OTRS 1.3.x how do I change the number of lines of a customer response sent in the agent notification. Right now it seems to 16 lines (or near that), but we'd like it to be a very large number so we always see the entire message. Where does this get set? I didn't see it in Config.pm -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
In the Admin area click the Notifications link.
Under the notification you want to edit there should be a line similar to:
In OTRS 1.3.x how do I change the number of lines of a customer response sent in the agent notification. Right now it seems to 16 lines (or near that), but we'd like it to be a very large number so we always see the entire message. Where does this get set? I didn't see it in Config.pm
-- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
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On 11/2/06 8:14 AM, "Terry Dobbs" wrote:
In the Admin area click the Notifications link.
Under the notification you want to edit there should be a line similar to:
The 16 is the number of lines, just modify it to your liking
That looks easy, thanks! Agents will thank me. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
participants (2)
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Terry Dobbs -
Wes Plate