Re: [otrs] Personal Queue / What is it good for?
At 2/16/04 3:30 PM, Martin Edenhofer
*) "your queues"
or
*) "favourite queues"
I think "your queues" better indicates that it's a set of queues that you have chosen. To me, "favourite queues" makes it sound like a setting that OTRS has decided for you, based on the frequency you access them or something. Just my 2 cents. Thanks for the great work! -- Robert L Mathews, Tiger Technologies http://www.tigertech.net/ "Ignorance more frequently begets confidence than does knowledge." -- Darwin
Hi Everybody Many Thanks for this 1.2 great job ! I've just had a look at the demo site . Thanks for the CSV file, a very rich idea ! More , compatible with OpenOffice ! Thanks for the forward, bounce, split options for the mails ; Thanks for the time selection in the "utilities", but : Delete: In the queue view file, I looked for the "Delete" ticket command , mainly because of the spam . In fact , what is long to do: move one junk ticket at a time in the junk queue, anf wait for the page refresh at each time . Why not a column whith a button in front of each ticket , like in Squirrel-Mail , to delete all junk mail at a time ? Utilities : I looked for the "accounted time" column ! As the CSV file is a very good Idea, the accounted time column will help to get the cost of all the hot-line job . Then with Open-office or compatible, I can select , sort, sum as I want, . How can I add an "Accounted Time" Column in the CSV file ? Thanks again Jerome Le Montreer Consultant http://jerome.lemontreer.net Tel: 04 94 38 60 05
Hi Jerome, On Tue, Feb 17, 2004 at 09:28:29AM +0100, jerome@lemontreer.net wrote:
Many Thanks for this 1.2 great job ! I've just had a look at the demo site .
Thanks for the CSV file, a very rich idea ! More , compatible with OpenOffice ! Thanks for the forward, bounce, split options for the mails ; Thanks for the time selection in the "utilities", [...] Utilities : I looked for the "accounted time" column ! As the CSV file is a very good Idea, the accounted time column will help to get the cost of all the hot-line job . Then with Open-office or compatible, I can select , sort, sum as I want, . How can I add an "Accounted Time" Column in the CSV file ?
A good idea. I added it to the cvs. Thanks!
Jerome Le Montreer
Consultant http://jerome.lemontreer.net Tel: 04 94 38 60 05
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (3)
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jerome＠lemontreer.net -
Martin Edenhofer -
Robert L Mathews