Maybe some more information: we have the user group feature enabled like this: $Self->{CustomerGroupSupport} = 1; $Self->{CustomerGroupAlwaysGroups} = ['users']; what kind of information I should provide here additionally, so that somebody may help ? Kind regards, Sven On Thursday 21 April 2005 09:19, Sven Fischer wrote:

Hi,

we have currently the problem that CustomerUsers, which created an own account via the webinterface and queueing in tickets via this, are not able to see them anymore. They are afraid the tickets are gone :-( What is wrong here?

Regards,

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