This is a notification from the Help Desk. On Jul 02, 2011 @ 03:50 pm, itlj@gyldendal.dk wrote: Hi Broderick, I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where. [cid:image001.png@01CB9864.4C030910] Lars ==Ticket History== On Jul 02, 2011 @ 03:50 pm, itlj@gyldendal.dk wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, itlj@gyldendal.dk wrote: Hi Gerald It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail. Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, December 09, 2010 3:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history The bar at the right tells you the Queue it's in, doesn't it? ------ On Jul 02, 2011 @ 03:50 pm, bmw@ualberta.ca wrote: When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword "Move" whereas the second column has the details "Ticket moved into Queue "Software Services::Software Packages" (35) from Queue "Raw" (2)" ------ On Jul 02, 2011 @ 03:49 pm, crythias@gmail.com wrote: The bar at the right tells you the Queue it's in, doesn't it? ------ On Jul 02, 2011 @ 03:49 pm, itlj@gyldendal.dk wrote: Hi, Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into? Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1724